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CSM n O (3 - 2) > WEEK 1 - 2 > Flashcards

WEEK 1 - 2 Flashcards

1
Q

respond to vacation desire of the guest and embraced innovation to develop new destination

A

cruise industry

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2
Q

CAPACITY of cruise industry

A
  • bigger vessel - 3000 pax
  • expanding to 500 destinations world wide
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3
Q

cruise industry SERVICES:

A
  1. shopping
  2. restaurant
  3. cafe and pubs
  4. clubs
  5. disco and casino
  6. art galleries and museums
  7. cinema
  8. swimming pool
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4
Q

Trends in Cruise Industry

A
  1. environmental sustainability
  2. destination stewardship
  3. cruise and stay
  4. plastic-free passenger
  5. generation cruise positive
  6. lone cruiser
  7. micro travel
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5
Q

Trends in Cruise Industry

development of tech and cleaner fuel to reduce environmental impact

A
  1. Environmental Sustainability
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6
Q

environmental sustainability

INNOVATIONS

A

compromise 1% of global maritime community

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7
Q

environmental sustainability

INNOVATIONS - USE TO REDUCE ENVIRONMENTAL IMPACT

A
  1. Liquified Natural Gas (LNG)
  2. Exhaust Gas Cleaning System
  3. Advanced waste water treatment system
  4. shore-side power
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8
Q

innovations - USE TO REDUCE ENVIRONMENTAL IMPACT

used as fuel to power the propellers of cruise ships. _____ is a clean-burning fossil fuel that can reduce carbon emissions by about 30%, sulfur emissions by up to 99%, nitrogen oxide emissions by 85%, and most particulate matters.

A

Liquified Natural Gas (LNG)

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9
Q

innovations - USE TO REDUCE ENVIRONMENTAL IMPACT

using this gas can reduce 50% pollutions emitted from the sea craft

A

Exhaust Gas Cleaning System

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10
Q

innovations - USE TO REDUCE ENVIRONMENTAL IMPACT

also known as scrubbers, are pollution control systems on cruise ships that remove pollutants from exhaust, primarily sulfur oxides (SOx).

A

Exhaust Gas Cleaning System

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11
Q

innovations - USE TO REDUCE ENVIRONMENTAL IMPACT

systems on cruise ships improve the screening, treatment, disinfection, and sludge processing compared to traditional marine sanitation devices (MSDs).

Use recycling in cruise

A

advance water waste treatment system

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12
Q

Trends in Cruise Industry

  1. foster respect and cooperation with places we visit
  2. know rules and regulation of the country
  3. AVOID OVERTOURISM - capacity limitation -
    /// Avoid Traffic
A
  1. Destination Stewardship
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13
Q

Trends in Cruise Industry

  1. 65% of pax spend extra day on embarkation/disembarkation
A
  1. Cruise and Stay
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14
Q

Trends in Cruise Industry

  1. plastic-free pax (8/10 or 82% pax are recycling)
  2. 80% pf pax reduce using single-use plastics while travelling
  3. 7/10 pax forego using plastic straws
A
  1. Plastic-free Passenger
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15
Q

Trends in Cruise Industry

  1. More than 66% of Gen X and 71% of Millennials have positive attitude about cruising 2 yrs ago
A
  1. Generation Cruise Positive
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16
Q

Trends in Cruise Industry

  1. Shift in passenger demographics, offers cabins and single-friendly activities
  2. eliminating single supplement and solo lounges
A
  1. Lone Cruisers
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17
Q

Trends in Cruise Industry

  1. Offer bite-sized cruisers over a 3 - 5 day period offering incredible itineraries and travel to exciting destinations
A
  1. Micro Travel
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18
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

The tug Charlotte Dundas goes into service and becomes the first practical
steam-driven vessel.

A

1801

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19
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Before it was P&O Cruises (which is still running today), it was Wilcox and Anderson - a ship brokering firm originally founded by Brodie McGhie Wilcox
and Arthur Anderson for trading between England and the Iberian Peninsula countries of Spain and Portugal.

A

1815

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20
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Black Ball Line introduces the Savannah, 424 GRT carrying eight customers, which becomes the first ship to cross the Atlantic from New York to Liverpool. The journey takes 28 days.

A

1818

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21
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Wilcox and Anderson eventually became The Peninsular and Oriental Steam Navigation Company (P&O).

A

1822

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22
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Some sources recognize the Francesco I, flying under that flag of the Kingdom of the Two Sicilies (a predecessor of Italy), as one of the first cruise ship sailings. Nobles, authorities, and royals boarded the Francesco I, and cruised to 11 countries within three months. Since the sailing was limited to European aristocrats, it was not considered to be a commercial cruise.

A

1833

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23
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

First advertised cruise around the Shetland and Orkney islands. This cruise never actually took place, however, and it wasn’t until 1886 that the North of
Scotland and Orkney and Shetland Shipping Company operated short-break cruises.

A

1835

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24
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Peninsular Steam Navigation company founded (later to become the Peninsular and Oriental Steam and Navigation Company, and now the more familiar name of P&O).

A

1837

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25
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Samuel Cunard establishes the first transatlantic steamship. Wilcox and Anderson (P&O) were awarded new mail contracts to extend their services to the Egyptian Port of Alexandra.

A

1840

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26
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

Isambard Kingdom Brunel’s ship the Great Britain, 3270 GRT, is launched. It is the first iron-hulled, propeller-driven customer vessel.

A

1843

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27
Q

TIME OF THE EVOLUTION OF CRUISE SHIP

P&O introduced “leisure excursions” that allowed passengers to travel to the Iberian Peninsula and the Mediterranean from Southampton. As the forerunner
of modern cruises with these voyages, has led P&O Cruises to be recognized as the world’s oldest cruise line.

A

1844

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28
Q

Timeline of the Evolution of Cruise Ship

Customers pay to join the Ceylon, a P&O vessel, for what is considered the first cruise.

A

1858

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29
Q

Timeline of the Evolution of Cruise Ship

Author Mark Twain features a P&O voyage from London to the Black Sea in his novel “The Innocent Abroad”. The ship, Quaker City, was the first cruise from New York to Europe.

A

1867

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30
Q

Timeline of the Evolution of Cruise Ship

The P&O ship the SS Ravenna, was the first ship to be constructed as a 100 percent steel superstructure.

A

1880

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31
Q

Timeline of the Evolution of Cruise Ship

The Ceylon is refitted to become a purpose-built customer ship.

A

1881

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32
Q

Timeline of the Evolution of Cruise Ship

The SS Valetta was the first ship to use electric lights

A

1889

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33
Q

Timeline of the Evolution of Cruise Ship

Augusta Victoria was a German ship which carried 241 passengers and expanded the cruise ship to a wider market.

A

1891

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34
Q

Timeline of the Evolution of Cruise Ship

The first ship that was built exclusively for luxury cruising was the Prinzessin Victoria Luise of Germany. 1912: The Titanic sank which stimulated the improvement of safety on cruise ships.

A

1900

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35
Q

Timeline of the Evolution of Cruise Ship

White Star introduces the Olympic, 46,329 GRT, and, the year after, the Titanic (which sinks having collided with an iceberg on 12 April 1912).

A

1910

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36
Q

Timeline of the Evolution of Cruise Ship

The Victoria Louise becomes the first vessel to be built exclusively for cruising.

A

1911

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37
Q

Timeline of the Evolution of Cruise Ship

Cunard introduces the Laconia and Franconia as custom-built cruise and line voyagers.

A

1912

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38
Q

Timeline of the Evolution of Cruise Ship

Otherwise the beginning of WWI, all production of cruising came to a halt

A

1914

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39
Q

Timeline of the Evolution of Cruise Ship

In the USA during Prohibition, ‘booze cruises’ from US ports allow customers to drink and gamble while visiting ports in Cuba, Bermuda and the Bahamas.

A

1920 - 1933

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40
Q

Timeline of the Evolution of Cruise Ship

The first world cruise was made by Cunard’s Laconia, a relatively small ship at 20,000 GRT and with 2,000 customers in three-class accommodation, sails on
a world cruise which lasted for six months.

A

1922

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41
Q

Timeline of the Evolution of Cruise Ship

Ile de France, made by the French, was a passenger ship that was completely decorated in a modern, contemporary style and introduced the now-famous
art-deco style and ended the era of the classic, severe interior of the cruise ships.

A

1927

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42
Q

Timeline of the Evolution of Cruise Ship

P&O’s Viceroy of India is introduced. It is the most impressive ship of the time, featuring the first use of turbo-electric power and the first onboard swimming pool. It is a dual-purpose liner (UK to India) and luxury cruiser.

A

1929

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43
Q

Timeline of the Evolution of Cruise Ship

Union Castle offers holiday tours to South Africa at highly competitive rates of £30 (third class), £60 (second class) and £90 (first class).

A

1930s

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44
Q

Timeline of the Evolution of Cruise Ship

The luxury cruise liner RMS Queen Mary is launched. With 1,174 officers and crew and 2,000 customers, the ratio is less than 2:1.

United States Lines builds SS America, an oil-fired liner capable of speeds up to 25 knots. It is commissioned as a troop carrier in 1941.

A

1934

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45
Q

Timeline of the Evolution of Cruise Ship

SS Normandie, 83,000 GRT, undertakes a 21-day cruise: New York-Rio de Janeiro-New York. The cost per customer is from US$395 to US$8,600.

A

1938

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46
Q

Timeline of the Evolution of Cruise Ship

The Second World War starts. Cruise ships such as the Queen Mary and Queen Elizabeth are converted as troop carriers.

A

1939

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47
Q

Timeline of the Evolution of Cruise Ship

Many cruise ships were used to transport troops including the Queen Mary, Aquitania, Cap Arcona, Laconia, Queen Elizabeth, and the Orontes. Many
ocean liners were destroyed during the war.

A

1939 - 1945

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48
Q

Timeline of the Evolution of Cruise Ship

The first transatlantic commercial jet-aircraft crossing leads to the demise of the liner market and the downturn of business for many cruise companies.

A

1958

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49
Q

Timeline of the Evolution of Cruise Ship

The cruise industry recovers - mainly centred on the UK.

A

1966

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50
Q

Timeline of the Evolution of Cruise Ship

New cruise companies are established, with 1% of holidaymakers taking cruise holidays. Cruise companies work closely with airlines to develop combined fly-cruise products. TV series The Love Boat airs in 1977.

A

1970s

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51
Q

Timeline of the Evolution of Cruise Ship

Onboard revenue represents 5% of total revenue.

A

1979

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52
Q

Timeline of the Evolution of Cruise Ship

Carnival Cruises airs first TV commercial.

A

1984

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53
Q

Timeline of the Evolution of Cruise Ship

Windstar, a vessel with computerized sails, is introduced, marrying the romance of sail with modern comforts.

A

1986

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54
Q

Timeline of the Evolution of Cruise Ship

Consolidation and globalization occurs, leading to mergers and acquisitions.

A

1990s

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55
Q

Timeline of the Evolution of Cruise Ship

Eagle-class vessels such as Voyager of the Sea and Grand Princess are introduced, bringing higher levels of sophistication, economy of scale and the
concept of the vessel as a destination.

A

1999

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56
Q

Timeline of the Evolution of Cruise Ship

Segmentation and lifestyle cruising. Sustained growth for the North American market (8% annually) from 1980 to 2000.

A

2000s

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57
Q

Timeline of the Evolution of Cruise Ship

Royal Caribbean International’s (RCI) Explorer of the Sea (137,308 GRT) is introduced.

A

2000

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58
Q

Timeline of the Evolution of Cruise Ship

There are an estimated 700 million tourists worldwide, of whom 10.3 million are cruise tourists. 2.4% of the US population, 1.3% of the UK population and less than 1% of Europe’s population cruise annually.

A

2002

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59
Q

Timeline of the Evolution of Cruise Ship

Cunard’s Queen Mary 2 (150,000 GRT) is launched.

A

2003

60
Q

Timeline of the Evolution of Cruise Ship

Carnival Corporation becomes the largest cruise operator when they merge with P&O Princess Cruises.

A

2003

61
Q

Timeline of the Evolution of Cruise Ship

NCL launches the freestyle concept.

A

2006

62
Q

Timeline of the Evolution of Cruise Ship

Royal Caribbean’s Oasis-class ship Oasis of the Seas enters service – at 224,282 GRT she becomes the world’s largest cruise ship.

A

2009

63
Q

Timeline of the Evolution of Cruise Ship

The first in it’s Oasis-class of ships. With a gross tonnage of 224,282 and a displacement of approximately 100,000 metric tons, the Oasis-class ships are the world’s largest passenger ships, carrying a maximum of 6,296 guests and approximately 2,200 crew members.

A

2009

64
Q

Timeline of the Evolution of Cruise Ship

The total worldwide cruise market is estimated to be almost US$30 billion, with Carnival Corporation in control of a 51.6% share of worldwide revenue and Royal Caribbean 25.6%.

A

2010

65
Q

Timeline of the Evolution of Cruise Ship

Carnival Corporation announces its 100th ship.

A

2011

66
Q

Timeline of the Evolution of Cruise Ship

Increasing numbers of cruise ships are being built using liquefied natural gas (LNG) as a fuel source.

A

2015

67
Q

Timeline of the Evolution of Cruise Ship

Cruise ships embrace Internet technologies to ensure guests remain connected.

A

2016

68
Q

Timeline of the Evolution of Cruise Ship

Nearly 1,000 ports around the globe and expansion in markets like Asia and Australia.

A

2017

69
Q

Timeline of the Evolution of Cruise Ship

The industry made a concerted effort to be more green as many operators announced plans to ban single-use plastic, and Hurtigruten turned (fish) heads by promising to use “dead fish and waste” to power ships.

A

2018

70
Q

Timeline of the Evolution of Cruise Ship

It was a big year for CLIA, which held its first Asia Conference, first Luxury Showcase, its first roundtables and moved its River Conference to Paris

A

2018

71
Q

Timeline of the Evolution of Cruise Ship

The popularity of cruising in Asia is expected to grow further over coming years as cruise lines deploy new, larger vessels that have been purpose-built for Asian consumers.

A

2019

72
Q

Timeline of the Evolution of Cruise Ship

Ships in Asia will increasingly call at more places. Destinations in the continent expected to have growth include India, Malaysia, Indonesia, Singapore, Japan, Hong Kong and South Korea

A

2019

73
Q

Timeline of the Evolution of Cruise Ship

The 25th ship in Royal Caribbean’s fleet, Symphony of the Seas is currently the world’s largest cruise ship. The giant cruise ship has 228,081 gross registered tons, measures 238 feet tall and spans 1,188 feet long.

A

2020

74
Q

Some of the key terminology used in the shipping and cruise industry

ON A SHIP

A

aboard

75
Q

to turn a ship around

A

about

76
Q

back of the ship, the rear of the ship

A

aft

77
Q

all crew members

A

all hands

78
Q

any passageway on the ship

A

alleyway

79
Q

a heavy object attached to a rope or chain and used to moor a vessel to the sea bottom, typically one having a metal shank with a ring at one end for the rope and a pair of curved and/or barbed flukes at the other.

A

anchor

80
Q

a lobby-like space where you’ll find the purser or guest services

A

atrium

81
Q

a day when the ship is travelling a long distance and does not stop at a port of call

A

at-sea day

82
Q

the width of the vessel at its widest part, widest point of a ship

A

beam

83
Q

a bed or bed-space on a ship; the location at the pier where the ship is moored or tied up

A

berth

84
Q

front of the ship

A

bow

85
Q

part of a ship where navigation is managed, the ship’s command center, located forward, topside

A

bridge

86
Q

any of the partition walls used to separate various areas of the ship

A

bulkhead

87
Q

marker or an anchored float used for making a position on the water, a hazard, or a shoal and for mooring

A

buoy

88
Q

a compartment or passenger accommodations for passenger or crew on a cruise ship

A

cabin

89
Q

direction of the travel

A

course

90
Q

the documents you receive before sailing, which may include the cruise ticket, a booklet and shore excursion information

A

cruise documents

91
Q

is a company that operates cruise ships and market cruises to the public

A

cruise line

92
Q

is a passenger ship used for recreational and leisure voyages, in which the journey itself and the onboard amenities, attractions, activities, and entertainment options are integrant part of the cruise experience

A

cruise ship

93
Q

diagram of each deck

A

deck plan

94
Q

floor level on a ship

A

deck

95
Q

to go ashore

A

disembark

96
Q

a place in harbour, pier, wharf, quay; the structure at which a ship ties up when in port

A

dock

97
Q

the depth of water a boat draws

A

draft

98
Q

place where a ship is serviced

A

dry dock

99
Q

to go aboard a ship to begin a journey

A

embark

100
Q

travelling smoothly

A

even keel

101
Q

depth of water (1 fathom = 1.8 metres)

A

fathom

102
Q

the front area of the ship

A

forward

103
Q

a restricted zone at a seaport where duty-free import goods are sold

A

free port

104
Q

the kitchen area of a ship

A

galley

105
Q

the area of a ship’s side where people board and disembark (walkway and doorway),walkway providing passage

A

gangway

106
Q

a measurement of the volume of enclosed public spaces on a ship

A

gross registered tonnage (grt)

107
Q

opening in the ship’s side for gangways or store is loading

A

gun port

108
Q

refers to the steering wheel and to the post to which it is attached

A

helm

109
Q

interior of a vessel below decks where cargo is stored

A

hold

110
Q

the main body of a vessel

A

hull

111
Q

cabins that do not have a window

A

inside cabin

112
Q

the bottom of the hull

A

keel

113
Q

a measure of speed at sea equal to one nautical mile per hour

A

knot

114
Q

measurement of location north and south of the equator

A

latitude

115
Q

sheltered from the wind

A

leeward

116
Q

where you will find the pool and typically other amenities such as restaurants, bars, and a fitness center

A

lido deck

117
Q

measurement of location east and west of the standard meridian

A

longitude

118
Q

the first time a ship embarks on a voyage with passengers on board

A

maiden voyage

119
Q

staff dining area

A

mess (crew or officer)

120
Q

middle part of a ship

A

midship

121
Q

to tie a ship up, an arrangement for securing a boat to a mooring buoy or a pier

A

moor

122
Q

lifeboat drill or exercise

A

muster drill

123
Q

the place on a ship where passengers should assemble in the event of an emergency

A

muster station

124
Q

equal to one minute of latitude; see also knot

A

nautical mile

125
Q

passengers sit where they wish during extended times

A

open seating

126
Q

cabins that do have a window

A

outside cabin

127
Q

over the side or out of the ship

A

overboard

128
Q

a loading platform extending at an angle from the shore, platform on pillars extending into the sea

A

pier

129
Q

front-back motion of a ship in rough waters or high winds

A

pitch

130
Q

a place or destination a ship visits; the left-hand side of the ship when facing forward

A

port

131
Q

cabin’s window

A

porthole

132
Q

place where a ship stops on a voyage; any place where you stop for a short time when you are visiting several places, shops, or people

A

port of call

133
Q

where a ship is documented

A

registry

134
Q

the side-to-side motion of the ship

A

roll

135
Q

hinged plate used to steer a ship

A

rudder

136
Q

navigation lights used to increase a ship’s visibility and direction of travel (red = port; green = starboard)

A

running lights

137
Q

a port-based tour or activity

A

shore excursion

138
Q

‘elbow room’ passengers will have on board

A

space ratio

139
Q

an underwater device that helps reduce a ship’s motion or roll

A

stabilizer

140
Q

when facing forward, the right-hand side of the ship

A

starboard

141
Q

the back or rear part of the ship

A

stern

142
Q

small boat that ferries passengers between port and ship; lifeboat; also used to ferry guests to a destination when a harbour is unavailable

A

tender

143
Q

periodic change in sea level caused by gravitation

A

tide

144
Q

waves created by a ship’s hull

A

wake

145
Q

where the hull of a ship meets the surface of the water

A

waterline

146
Q

doors used to seal off sections below the waterline

A

watertight doors

147
Q

the direction towards the wind

A

windward

CSM n O (3 - 2) (5 decks)

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