Chapter 3: Approaching Sensitive Topics

Question 1

The first approach when sensitive topics need to be addressed is “Be aware of any biases” meaning?

Answer 1

Any biases the MA have don’t get in the way of the patient’s care.

Question 2

The first approach when sensitive topics need to be addressed is “Assure confidentiality” meaning?

Answer 2

Make sure the patient knows that all answers will remain confidential.

Question 3

The first approach when sensitive topics need to be addressed is “Watch your timing” meaning?

Answer 3

Ask questions later in the interview after establishing trust.

Question 4

The first approach when sensitive topics need to be addressed is “Choose the proper environment” meaning?

Answer 4

Make sure the environment is private and free from distractions.

Question 5

The first approach when sensitive topics need to be addressed is “Show empathy” meaning?

Answer 5

Show your empathy by saying “I realize that some of this questions are very personal”.

Question 6

The first approach when sensitive topics need to be addressed is “Hold off on documentation” meaning?

Answer 6

Buffer the patient’s sense of vulnerability by not immediately documenting what they divulge.