Appraisal And Workorce Performance

Question 1

Appraisal

Answer 1

A formal assessment of an employee’s performance

Question 2

What are the three things included in an appraisal form?

Answer 2

Strengths
Development areas
Performance targets

Question 3

Purposes of an appraisal

Answer 3

Helps make the business more efficient and productive
Could make employees feel more valued
Give staff a focus
Motivate staff to work towards a reward

Question 4

Managerial appraisal

Answer 4

A method of appraisal where a manager examines and evaluates an employee’s performance

Question 5

Advantages of a managerial appraisal

Answer 5

Employees receive expert input from manager
Makes subsequent actions such as deciding about promotion, rewards, and disciplinary procedures seem fairer

Question 6

Disadvantages of managerial appraisals

Answer 6

Manager may not work closely with employees to know their strengths and development areas
Input s limited to one point of view (the managers)

Question 7

Self assessment

Answer 7

Employees assess their own performance, often using a tick sheet to grade aspects of their work.
This can be used as a stand along method or in advance of a managerial appraisal.

Question 8

Benefit of using self assessment as a stand alone method

Answer 8

Individuals often feel in the best position to identify their strengths and development areas because a manager may not work closely enough

Question 9

Drawbacks of using self assessment as a stand alone method

Answer 9

The employee may be biased when completing their assessment due to having a lack of objectivity

Question 10

Why is a self assessment often used before a managerial appraisal?

Answer 10

The manager can prepare what to say to the employee
The employee can feel less anxious as they know what to expect

Question 11

360 degree appraisal

Answer 11

Involves an employee receiving feedback from several people in the organisation.
This is more appropriate for staff who work in large businesses with multiple teams.

Question 12

Peer assessment

Answer 12

This is when the appraisal is carried out by a work colleague.

Question 13

Advantage of 360 degree appraisals

Answer 13

A broader picture of performance will be obtained

Question 14

Disadvantage of 360 degree appraisals

Answer 14

Could end up with too much conflicting information to base targets upon

Question 15

Advantage of peer assessments

Answer 15

Peers have a very clear idea on how the employee is contributing to the team

Question 16

Disadvantage of peer assessments

Answer 16

Appraisals may end up being overly positive or negative depending on relationships.
This is an issue if the appraisal is linked to pay.

Question 17

Labour turnover

Answer 17

A measure of the number of employees who have left the business (usually over the past year), relative to the number employed in that period.
A high percentage is an indicator of poor morale and motivation.

Question 18

Labour turnover equation

Answer 18

(Number of employees leaving during the year ÷ average employed during the year) x 100

Question 19

Absenteeism

Answer 19

Non-attendance in the short/long term or authorised/unauthorised

Question 20

Absenteeism equation

Answer 20

(Total days absent in the month ÷ total available working days in the month) x 100

Question 21

Lateness equation

Answer 21

(Number of late arrivals ÷ total number of scheduled arrivals) x 100

Question 22

Productivity

Answer 22

A measure of output per employee in a particular period of time

Question 23

Productivity equation

Answer 23

Output (per week/month/year) ÷ average number of employees

Question 24

Benefits of improving workforce performance

Answer 24

Increased output / speed / efficiency
Reduced waste / training costs / recruitment and selection costs
Less resentment amongst the team

Question 25

Limitations of using quantitative data

Answer 25

Averages can be misleading
Not all departments employ the same number of people
A single figure in isolation is of limited use
Numbers do not explain the situation

Question 26

Ways performance can be related to pay

Answer 26

Piece rate
Bonuses
Commission
Pay scale

Question 27

Piece rate equation

Answer 27

Number of products produced x amount paid to work per product produced

Question 28

Commission equation

Answer 28

Sale value x commission rate

Question 29

What is the UK statutory minimum holiday entitlement

Answer 29

28 days including Bank Holidays

Question 30

Holiday entitlement equation

Answer 30

Number of days an employee works per week x 5.6

Question 31

Employee contribution

Answer 31

What an employee gives to the business (eg their expertise and efforts)
Their contributions might be discussed during their appraisal.

Question 32

Examples of employee contribution

Answer 32

Lowest absenteeism rate
Number of sales made
Commission earned
Number of positive customer reviews
Qualifications