consumer studies

Question 1

outline two measures consumers can implement in their daily lives to prevent air pollution

Answer 1

-use renewable energy sources, e.g. wind power
-use local recycling centres to dispose of old refigertators contains CFCs

Question 2

name one statutory consumer protection agency

Answer 2

competition and consumer protection commission (CCPC)

Question 3

outline the role of the statutory agency named

Answer 3

enforcing a wide range of consumer protection legislation and investigating breaches

Question 4

what information does each of the following symbols coney to the consumer (1)

Answer 4

indicates that the packaging suppliers have contributed to the funding for recovery and recycling of packaging waste

Question 5

what information does each of the following symbols convey to the consumer (2)

Answer 5

indicates that products and services are kinder to the environment

Question 6

classify three types of retail outlet and give one example in each class

Answer 6

supermarkets - tesco
multiple chains stores - pennys
discount stores - dealz

Question 7

outline three consumer responsibilities (1)

Answer 7

to be well informed - consumers should become educated about their consumer lawou

Question 8

outline three consumer responiblities (2)

Answer 8

to complain - consumer should complaint if a product or service fails to meet excepcatations

Question 9

outline three consumer responsibilities (3)

Answer 9

to avoid waste - consumer should take responsibility for preserving the environment

Question 10

satte two benefits of the small claims procedure (1)

Answer 10

inexpensive and is an easy way to resolve disputes about a product or service

Question 11

state two benefits of the small claims procedure (2)

Answer 11

processes consume claims uo to the value of 2,000

Question 12

name and describe two methods of consume research (1)

Answer 12

desk research
-this involves collecting and nanlysing data and information that already exists
-this can be obtained from a variety of sources, including the internet and newspapers

Question 13

name and describe two methods of consumer research (2)

Answer 13

field research
-this involves collecting data and information that has bot been collected previously
-this can be obtained by face to face interviews, questionnaires and surveys

Question 14

outline the benefits of consumer research for the consumer (1)

Answer 14

needs and wants are idnerifted so that retailers can make specific products or services to meet the consumer requirements, e.g. milk fortified with omega 3

Question 15

outline the benefits of consumer reach for the consumer (2)

Answer 15

if consumer research reveals a competitors brand is more popular, it may influence retailers to produce a better product or drop their prices. this is beneficial for consumers, as quality is improved and they get better value for money

Question 16

outline the benefits of consumer research for the retailer (1)

Answer 16

provides information a out consumer, e,g. expectations, which is used in the development of a product or see to ensure that is sells

Question 17

outline the benefits of consumer reach for the retailer (2)

Answer 17

helps determine a recommended retail price for products and services that is acceptable to consumers

Question 18

describe how product placement influences consumers when shopping

Answer 18

essential products, eg. bread na milk, are places at the back of the shop, so consumers are forced to pass by the other procyrts

Question 19

describe how loyalty schemes influence consumers when shopp[ing

Answer 19

points are earned with each purchase , it may lessen the chance of consumers shopping around

Question 20

name three statutory bodies concerned with consumer protection

Answer 20

-competition and c onusmer protection commission
-office of the ombudsman
-citzens information board

Question 21

explain how consumers can contribute to sustainable waste management (1)

Answer 21

consumers should reuse products that can be used more than once, e.g. plastic bottles

Question 22

explain how consumers can contribute to sustainable waste management (2)

Answer 22

consumers should recycle a range of items including paper, plastic, metal, glass and batteries

Question 23

explain how advertising affects consumers buying behaviour (1)

Answer 23

using techniques including wit and humour, catchy songs and celebrant endorsements

Question 24

explain how advertising affects consumers buying behaviours (2)

Answer 24

creates awareness to brands products or service

Question 25

state the purpose of consumer research

Answer 25

it provides companies, manufacturers, and retailers with a. great understanding of what consumers will buy

Question 26

discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - online shopping

Answer 26

enables consumers to purchase goods at any time and have them delivered to homes, reducing the need to go to shops

Question 27

discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - consumer responsibilities

Answer 27

good quality products at a reasonable prices, friendly, helpful and knowledgeable staff, consumers expectations are very high when shopping

Question 28

discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - time available

Answer 28

many shops now offer late and early opening times and some offer 24 hour service, due to busier lifestyles, time available for shopping can be limited

Question 29

discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - environmental awareness

Answer 29

profits with less packing air made for recycled packaging, consumers are becoming more environmentally aware when shopping

Question 30

discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - tradition

Answer 30

shop in independent food and service suppliers where they have built up a relationship, due to a sense of loyalty

Question 31

give details of four merchandising techniques sued by retailers to maximise consumer spending - shop layout

Answer 31

shops are usually large, bright and warm so consumers will remain in the store for longer

Question 32

give details of four merchandising techniques sued by retailers to maximise consumer spending - in store smells

Answer 32

fresh smells e.g.baked bread, stimulate consumers taste buds, encouraging them to buy more

Question 33

give details of four merchandising techniques sued by retailers to maximise consumer spending - products t placement

Answer 33

essential products e.g. milk nd bread, are placed at the back fo the store, so consumers are forced to pass by other prioducts, making them tempted to purchase more

Question 34

give details of four merchandising techniques sued by retailers to maximise consumer spending - pricing

Answer 34

goods are often priced to make consumers feel they are getting better value for money e.g. 1.49 instead of 1.50

Question 35

name and give details of on statutory agency that protects consumers

Answer 35

• the citizens information board provides information and advice to consumers on a broad range of areas, including consumer rights, social welfare payments, family law and housing
  -this information is provided on its website, through its phone services or in citizen inforamtion centres throughout the country