Questions from HCLP assignment

Question 1

What are the 7 various roles of the GDC?

Answer 1

REGISTRATION. GDC is responsible for maintaining a register of all dental professionals who are eligible to practice in the UK.
SETTING STANDARDS, and maintaining these
EDUCATION AND TRAINING. GDC is involved in the approval and accreditation of dental education programmes courses in unis.
CPD. ensures dental professionals are keeping up to date with current practice technologies as it is always changing
FITNESS TO PRACTICE.
PROMOTING PATIENT SAFETY
COMPLAINTS HANDLING

Question 3

What are 7 strategies for AVOIDING COMPLAINTS

Answer 3

Effective communication
Informed consent
Document the consent process
Infection control
Timeliness/time management
Managing expectations
Empathy and compassion

Question 4

What are the stages in the NHS Complaints Process in Scotland?

Answer 4

Local Resolution: first and preferred stage for addressing complaints

Independent review: if complaint remains unsuitable with the response at the local stage, they have the opportunity to ask for another independent review

Legal Action: if a complaint remains dissatisfied legal action is taken