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Business Management > HUMAN RESOURCE PLANNING > Flashcards

HUMAN RESOURCE PLANNING Flashcards

1
Q

Human Resources

A

All of the people working in the business

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2
Q

HR planning

A

a process that identifies current and future HR needs

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3
Q

Recruitement

A

hiring the right person for the job

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4
Q

Training

A

ensuring employee receives proper development

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5
Q

Appraisal

A

evaluating an employees job performance

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6
Q

Termination

A

managing the situation of employees voluntary or involuntary leavev

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7
Q

Labour Turnover

A

How many people leave over a give period of time

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8
Q

High Labour Turnover

A
  • demotivates the workforce
  • staff only hired for a short time
  • staff hired may be incompetent
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9
Q

Low labour turnover

A
  • existing employees are loyal to the business
  • managers have recruited the right people
  • business is stable but could lack process
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10
Q

External factors that affect human resource planning

A
  • technological change
  • demographic change
  • change in labour mobility
  • state of the economy
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11
Q

internal factors affecting human resource planning

A
  • changes in organisation
  • changes in labour relations
  • changes in business finance
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12
Q

recruitment process

A
  • identification
  • application
  • selection
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13
Q

internal recruitement

A

hiring people from within

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14
Q

external recruitment

A

hiring people from outside the organisation

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15
Q

on the job training

A

done while the employee is doing their normal job

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16
Q

advantages and disadvantages of on the job training

A
  • cost effective
  • reduces disruption
  • trainers cant complete their own work
  • productivity may be low
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17
Q

induction training

A

training received when first starting a job

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18
Q

advantages and disadvantages of induction training

A
  • establishes expectations
  • speeds up settling in process
  • can be time consuming
  • information overload
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19
Q

mentoring

A

mentor shares experience with mentee to help gain skills and knowledge

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20
Q

advantages and disadvantages of mentoring

A
  • synergy between mentor and mentee is created
  • create positive environment
  • time consuming
  • long term commitment
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21
Q

appraisal

A

process of reviewing the performance of employees against objectives

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22
Q

formative appraisal

A

ongoing process that gives employees recognition when doing well

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23
Q

summative appraisal

A

measures an employees recognition when doing well

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24
Q

360 degree appraisal

A

feedback from both co workers and managers

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25
Q

self appraisal

A

employees reflect on their own performances

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26
Q

termination

A

when employees leave the business at the end of their contract

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27
Q

dismissal

A

when an employee has broken the terms of their contract

28
Q

redundancy

A

when a job is no longer required making the employee redundant

29
Q

outsourcing

A

process of transferring internal business to an external firm to reduce costs

30
Q

advantages and disadvantages of outsourcing

A
  • carry work out to higher standards
  • reduces labour costs
  • subcontractors can cut corners
  • quality management is difficult
31
Q

offshoring

A

relocating business activities and processes offshore

32
Q

advantages and disadvantages to offshoring

A
  • cheaper wage costs
  • better access to raw materials
  • subcontractors cut corners
  • quality management difficult
33
Q

reshoring

A

transfer of business operations back to origin country

34
Q

advantages and disadvantages of reshoring

A
  • improves quality management
  • can be more expensive
35
Q

tall organisatoin

A
  • many levels of hierarchy
  • narrow spans of control
  • long chains of command
36
Q

flat organisation

A
  • few level of hierarchy
  • wider span of control
  • short chains of command
37
Q

shamrock organisation

A

business only retains multi skilled core

38
Q

advantages and disadvantages of shamrock organisation

A
  • allows specialisation
  • flexible workforce
  • can save costs
  • lack of job security
  • not all members fit in
39
Q

project based organisatoin

A

employees organised around different projects

40
Q

advantages and disadvantages of project based organisation

A
  • high level delegation
  • each member does their part
  • increased training costs
  • not all members fit
41
Q

planning

A

managers need to set strategic, tactical and operational objectives

42
Q

organising

A

need to make sure business has sufficient resources

43
Q

commanding

A

make sure all individuals know their duties

44
Q

coordinating

A

must bring together resources to achieve objectives

45
Q

controlling

A

control and change processes

46
Q

autocratic leadership

A
  • leader holds all power
  • consults minimally with higher ups
  • close supervision
47
Q

advantages and disadvantages of autocratic leadership

A
  • clear authority
  • employees dont develop decision making skills
48
Q

paternalistic leadership

A

-father figure
- has great concerns for the workforce
- extreme loyalty and trust

49
Q

advantages and disadvantages of paternalistic leadership

A
  • employees take pride in organisation
  • might not have an objective eye
50
Q

laissez faire

A
  • freedom given to employees
  • extremely democratic
  • flexible organisational structure
51
Q

advantages and disadvantages of laissez faire leadership

A
  • more innovative and creative
  • interest of individuals differs from interest of organisation
  • reduced productivity
52
Q

democratic leadership

A
  • employees involved in decision making
  • motivating for employees
53
Q

advantages and disadvantages of democratic leadership

A
  • workforce is motivated
  • decision making process is longer
  • not efficient
54
Q

situational leadership

A
  • uses lots of different leadership styles
55
Q

advantages and disadvantages of situational leadership

A
  • can use more convenient style in each situation
  • can result in confusion
56
Q

maslow hierarchy of needs

A

self actualisation –> esteem needs–> love and belonging–>safety needs–>pyschological needs

57
Q

advantages and disadvantages of maslow hierarchy of needs

A
  • based on level business can see suitable rewards
  • workers feel they are being take care of
  • difficult to decide rewards
  • hard to quantify
58
Q

salary

A

regular lump sum

59
Q

advantages and disadvantages of salary

A
  • provides job security
  • might not be fully motivated
  • can reduce productivity
60
Q

wages

A

workers paid hourly rates

61
Q

advantages and disadvantages of wages

A
  • workers stay longer
  • feel work is valued
  • workers focus on quantity
  • can increase costs
62
Q

performance related pay

A

rewards employees for certain goals

63
Q

advantages and disadvantages of performance based pay

A
  • creates incentives
  • hard work is rewarded
  • targets can be unrealistic
  • non financial motivators may be neglected
64
Q

commission

A

paid with respect to sales results

65
Q

advantages and disadvantage of commission

A
  • try to achieve best possible work force
  • external factors affect income
  • financially orientated

Business Management (5 decks)

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