Lesson 3 Flashcards

1
Q

refers to the duty or obligation to satisfactorily perform or complete a task that one must fulfil and which has a consequent penalty for failure.

A

Responsibility

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2
Q

refers to the obligation of an individual or organization to account for its activities, accept responsibility for money or other entrusted property.

A

Accountability

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3
Q

The main difference between responsibility and accountability?

A

responsibility can be shared while accountability cannot

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4
Q

is answerability, blameworthiness,
liability, and the expectation of account-giving

A

accountability

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5
Q

may refer tobeing in charge, being the owner of a task or event

A

responsibility

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6
Q

Responsibilities and Accountabilities to
the Employee:

A

Pay Wages and Taxes

Create and Maintain Safe Workplace

Facilitate Worker’s Compensation Insurance

Enforce Anti- Discrimination Law ( EEQ )

Create and Maintain a Favorable Working Environment

Respect Human Rights

Support Career Development

TRain and Educate Employees

Manage Performance

Give rewards and Benefits

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7
Q

Responsibilities and Accountabilities to the
Government

A

Observe Law, Rules and Regulations

Pay Taxes

Follow Environment Regulations

Abide by Labor Laws

Avoid Restrictive Trade Practices

Disclose Financial Statements

Avoid Corruption

Assist in implementing Socio-Economic Policies

Advise the Government

Complete Promptly Government Contracts

Contribute to Government Treasury

Contribute to Political Stability

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8
Q

Responsibilities and Accountabilities to the
Creditors:

A

Give Correct Information

Provide Fair Return on Investment

Strengthen Share Prices

Honor Fiduciary Duties

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9
Q

Responsibilities and Accountabilities to the
Suppliers:

A

Practice Fair Pricing and Licensing

Avoid Coercion and Litigation

Maintain Stability

Maintain Confidentiality

Pay on Time

Select Suppliers with discernment

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10
Q

There are three fundamental requirements every company must need from their
suppliers:

A

Legal compliance

Quality Control

Environmental Conservation

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11
Q

Responsibilities and Accountabilities to the
Consumers

A

Ensure Quality of Products and Services

Ensure Consumers Health and Safety

Provide Easy-to-Use-Products

Provide Free Training

Be fair with Prices

Be Honest in Advertising and Marketing

Be Honest in Dealings

Attend to Complaints

Service Even After Sales

Respect Customers Time

Treat Customers Well

Ensure Regular Supply

Research and Develop to increase Customer Satisfaction

Avoid Monopolistic Competition

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12
Q

Responsibilities and Accountabilities to the
General Public:

A

Be Fiscally Responsible

Consider Public Input

Take Care of the Community

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13
Q

Responsibilities and Accountabilities to the
Environment:

A

Comply with Environment Legislation

Dispose Waste Properly

Recycle

Conserve and Protect Biodiversity

Prevent and Remedy Damages to Environment

Report an incident

Use scarce Natural Resources Sparingly

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14
Q

It shows duties and responsibility to pay the debts (utang ) and it with
inner-self-free will ( na-loob ) the unsolicited gift or good treatment received from
other people.

An obligation to appropriately repaty the good deeds which value is impossible to
quantify or if there is a quantifiable value it may involve deeply personal internal
dimension that will usually start from one generation and continue to another
generation. In business, there are plenty of reasons that may influence the
business practices, either positive or negative outcome that may vary with ethical
issue.

A

Utang na Loob ( Debt of Gratitude )

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15
Q

To show respect, love, care and support to their elders, parents, relatives and ancestors. It upholds the affection and display courtesy to the family that most cases are likely working together in one company; living together in one house; paying the house bills
of their parents. It also take good care of one’s parents and engage in good conduct not just towards parents but also outside the home so as to bring a good name to one’s parents and ancestors.

A

Filial Piety

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16
Q

It shows loyalty and trust relationship between a customer and
supplier. It usually established at the market or business. If a buyer
finds a trusted seller that offers a quality product they need, the
loyalty and commercial connection of a buyer will be established to
the seller and made several business transaction with their so
called

A

sUki

17
Q

Is the relationship between a guest and a host, wherein the host receives
the guest with goodwill, including the reception and entertainment of guest,
visitors, or strangers,

Entrepreneurs should master on how to treat and provide excellent services
on welcoming their suppliers and customers to create a good reputation and
relationships since hospitality plays the fundamental role to increase or
decrease the volume of sales, popularity and production growth in a
business.

A

Hospitality

18
Q

Business operates and grow not only by means of profit and management. An entrepreneur operates business to find joy and happiness in his life. Helping people promoting employment and providing quality product and services to their clients create a joyful
feeling. Filipino values always find reason to feel joy and has a sense of humor to established camaraderie to others. It sheds light on the optimism and positivity of Filipino in whatever situation they are in. It serves as a coping technique to remain determined in every struggles or challenges in life and in business.

A

Humor, Adaptability and Creativity

19
Q

A Filipino has a sense of resourcefulness or the ability to survive with whatever
situation or challenges they have. They have an extraordinary ability to create
something out of almost nothing. If a filipino is trapped in an uninhabited island, he
would still be able to find a safe area to stay, provide materials to build a house, find
foods to eat and create different tools to survive. In business, if it is needed to
promote and increase the volume of sales, a Filipino has always the ability to find
different techniques, marketing strategies and ideas to perform and create a product
in order for the business to survive.

A

Resilience, Resourceful and the Ability to Survive

20
Q

Filipino businessmen placed God as the center of their business. A business man with
faith and religious for instance serves not just his customers, but all of humanity and the
planet.

Managers also demonstrate servant- leadership which is an attitude and set of practices
that deepenes the lives of individuals, creates better organization and eventually builds a
more just and caring humanity

A

Faith and Religiosity

21
Q

Filipinos are determined and persistent to accomplish whatever
they have set in their minds in business. Hardwork and
industriousness play a vital role to establish and develop business
progress. They need employees who are willing to work overtime,
with minimal supervision and resourcefulness comes with a hard
work to serve the business.

A

Hard Work and Industry

22
Q

shows letting things happen beyond
their control. It shows an attitude of a person that is willing to
submit everything to God or leaving things to happen by fate. Some
of investors operate business beyond their control. They will only
believe that the market will accept it if they will “ do their best and
let God do the rest.”

A

Bahala Na

23
Q

which literally means
“tomorrow” or unspecified future time”. In business, the attitude that
lends to delay the task, putting off tomorrow what they can do for today
or postpone on the things that should be done right now may reduce
volume of sales, loss customer trust and satisfaction, waste
opportunities and interrupt the workflow.

A

Manana Habit

24
Q

It supports with the strong relationship of people. Most of the job
seekers automatically hired regardless of their qualifications and
educational background through endorsement, political
connections, family affiliations ( nepotism) or friendships ( Cronyism
)

A

Padrino

25
Q

Is a Spanish word which means “ self-love”, a sense of self-esteem
or respect that prevent a person from swallowing his pride and
concerned for one’s reputation. It includes sensitivity to personal
insult or affront.

A

Amor Propio

26
Q

Negative Filipino Traits

A

Bribery and Corruption

Double Standard

General Disregard for rules

Pagtatakpan

Gossiping

Ningas-Cogon