final

Question 1

Sentinel Events

Answer 1

Events that happen where an investigation happens. An event that results in death or serious physical or psychological injury to a patient.

Question 2

Coproduction of healthcare

Answer 2

Collaboration between patients, families, and healthcare providers to co-create and co-deliver care

Question 3

The Joint Commission

Answer 3

The largest accrediting organization in the U.S, which accredits about 88 precent of all US hospitals.

Question 4

Plan-to-do-study-Act

Answer 4

A four step quality improvement process: also known as the Demming Wheel

Question 5

Cause and effect diagram

Answer 5

A graphical depiction of the strategy for achieving a specific outcome (effect) and the factors that influence that outcome (causes); also, known as the Fishbone diagram.

Question 6

Flowchart

Answer 6

A graphical depiction of a process that allows for identification of problems and bottlenecks.

Question 7

Pareto chart

Answer 7

A bar or line graph that allows for the identification of the causes that contribute to an overall effect.

Question 8

Six Sigma

Answer 8

A business process improvement method that uses qualitative and quantitative techniques to increase performance and reduce variation

Question 9

lean

Answer 9

A method used to reduce waste and increase value to the consumer by identifying what adds value, enhancing this, and seeking to reduce other actions and processes that do not add value.

Question 10

benchmarking

Answer 10

A quality improvement tool in which an organization compares itself to some standard, often industry best practices.

Question 11

Electronic Health Record (EHR)

Answer 11

A comprehensive electronic record of an individual’s health info across multiple healthcare providers; ideally, it includes a patient’s demographics, medical history, medications, immunizations, diagnostic info, and notes from multiple healthcare provider interactions

Question 12

Electronic Medical Record (EMR)

Answer 12

The electronic version of a patient’s medical record from one physician; it generally stays in the physician’s office and is not shared.

Question 13

Meaningful Use

Answer 13

The minimum US government standard for electronic health records, outlining how a patient’s health info should be exchanged among clinicians or providers and insurance groups or payers.

Question 14

Registry

Answer 14

A tool for tracking the clinical care and outcomes collection of specific patient populations, such as patients with certain chronic diseases, types of cancer, or infections.

Question 15

Syndromic Surveillance

Answer 15

The gathering, analysis, and interpretation of health data to diagnose and respond to population health and public issues.

Question 16

Cloud Computing

Answer 16

The use of a network of remote servers to store data accessed via the internet (I.e., the cloud).

Question 17

Telemedicine

Answer 17

The use of two-way audio and video communication to facilitate communication between healthcare providers or between providers and patients

Question 18

MHealth

Answer 18

The use of mobile phones, tablets, or other wireless devices by patients to monitor their health.

Question 19

Population Health

Answer 19

The health outcomes of a group of individuals, including the distribution of such outcomes within the group.

Question 20

Public Health

Answer 20

A field that is concerned with protecting and improving the health of people and communities.

Question 21

Determinants of health

Answer 21

Factors that are drivers of health outcomes, including medical care, individual behavior, social environment, physical environment, and genetics.

Question 22

Social determinants of health

Answer 22

Factors in the social and physical environment that affect health outcomes, such as economic stability, neighborhood and physical environment, education, food, community and social context, and the healthcare system.

Question 23

Big Data

Answer 23

Large data sets that are used to analyze a population and find trends in individual or population health.

Question 24

Analytics

Answer 24

The gathering and interpretation of data.

Question 25

Community Health Needs Assessment (CHNA)

Answer 25

A report that assesses the health needs of a community, prioritizes those needs, and identifies resources to address them; under the Affordable Care Act (ACA), nonprofit hospitals are required to complete an assessment every three years.

Question 26

Beveridge Model

Answer 26

Healthcare is paid for mostly by government taxes, with one primary healthcare insurer and healthcare services provided mainly by government employees; also called socialized medicine

Question 27

Bismark Model

Answer 27

Healthcare is paid for mostly by employees and employers, with many health insurers and healthcare services provided mainly by private providers; also called all payer system

Question 28

National Health Insurance Model

Answer 28

Healthcare is paid for mostly by government taxes, with one health insurer and healthcare services provided mainly by private providers; also called single payer system

Question 29

Out-of-Pocket Model

Answer 29

Healthcare is paid for mostly through individual funds, with a mix of private and government providers; also called the pay-to play system.