Managing Quality (2.4.4)

Question 1

What is quality?

Answer 1

Good quality means meeting the needs and expectations of customers. Needs and expectations will depend on how much you have paid. Budget products can be good quality compared to their price.

Question 2

What is Quality Control?

Answer 2

When products are checked at the end of production when finished. Time saved in the production process to get products out to customers more quickly.

Question 3

What are the Advantages of Quality Control?

Answer 3

-Reduces faulty products reaching customers
-Only some staff needed to be trained to check quality

Question 4

What are the Disadvantages of Quality Control?

Answer 4

-Faults only found at the end of production
-Higher wastage costs
-Remaking faulty products is time consuming and costly

Question 5

What is Quality Assurance?

Answer 5

Quality is checked at each stage of production. All staff are responsible for quality. Its a more time consuming process but sets higher standard so less faulty goods are produced.

Question 6

What are the Advantages of Quality Assurance?

Answer 6

-Zero faulty products reaching customers
-Better customer reputation for high quality

Question 7

What are the Disadvantages of Quality Assurance?

Answer 7

-All staff need to be trained to check quality
-Slows down productivity due to regular checks

Question 8

How does the size of a business affect the way in which they manage the stock?

Answer 8

The size of the business will affect the system for managing Quality required. Its more significant