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I/O Psych > G5: Communication in workplace > Flashcards

G5: Communication in workplace Flashcards

1
Q

refers to all the ways a company and
its representatives communicate.

A

Organizational Communication

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2
Q
  • How subordinates communicate to superiors or someone of higher rank.
A

Upward Communication

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3
Q
  • It is used to limit the number of people communicating directly with the top executive.
A

Serial Communication

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4
Q

bad news and complaints are seldom relayed

A

MUM (minimize unpleasant messages effect

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5
Q
  • Usually, an external consultant conducts an annual survey where employees are asked to rate their views on different factors regarding the work/workplace.
A

Attitude Surveys

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6
Q
  • A meeting between an outside consultant and current employees to gather opinions and/or suggestions.
A

Focus Groups

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7
Q

An interview with a departing employee.

A

Exit Interviews

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8
Q
  • Allows employees to communicate their thoughts with a sense of anonymity.
A

Suggestion Boxes

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9
Q
  • Having third-party individuals (e.g., liaison or ombudsperson) who handle employee complaints and suggestions and then collaborate directly with management to resolve issues.
A

Third-Party, Facilitators

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10
Q
  • Communication of superiors to subordinates or management to employees.
A

Downward Communication

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11
Q
  • Its main use is to communicate non-work-related information.
A

Bulletin Boards

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12
Q
  • The place for posting important changes in policy or procedure.
A

Policy Manuals

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13
Q
  • Designed to boost employee morale.
A

Newsletters

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14
Q
  • Organization-wide versions of the Internet.
A

Intranets

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15
Q
  • Sharing business information among staff, managers, and customers.
A

Business Communication

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16
Q
  • One of the most common methods and has the advantage of providing detailed information quickly to many people.
A

Memos or Memorandum

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17
Q
  • Connects one caller to another.
A

Telephone Calls

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18
Q
  • Are primarily used to ask questions and exchange general and/or timely information.
A

Email and Voicemail

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19
Q

Is transmitted through the grapevine. Communication is
often distorted.

A

Informal Communication

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20
Q
  • Primarily focuses on individuals.
  • The content lacks significance to those gossiping.
  • Serves to entertain and provide social information.
A

Gossip

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21
Q
  • Can be about individuals or other topics.
  • Contains information significant to the lives of those communicating it.
  • Serves the function of helping to make sense of ambiguous
    information and of helping manage potential threats
A

rumor

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22
Q
  • Employee 1 (Uno passes a message to E2 who passes it to E3, and so on. Either received by everyone or the
    “chain breaks”
A

Single Strand Grapevine

23
Q
  • Uno passes the message to only a selected number of people.
A

Gossip Grapevine

24
Q
  • Uno tells a selected number of employees, who will tell a few selected others.
A

Cluster Grapevine

25
Q
  • Uno shares the message with a few employees, who then pass it on randomly to other employees.
A

Probability Grapevine

26
Q

: received less than half of the information.

A

Isolates

27
Q

: both received most of the information and passed it on to others

A

Liaisons

28
Q

: heard most of the information but seldom passed it

A

Dead-enders

29
Q
  • Involves the exchanging of a message across a communication channel from one person to another.
A

Interpersonal Communication

30
Q
  • Information can be communicated in a variety of ways, such as orally, nonverbally, through a second party, or through a written medium such as a letter or memo.
A

Communication Channel

31
Q
  • Is the interference that affects proper reception of a message.
A

Noise

32
Q
  • Our words often say one thing, but our actions say another.
A

Nonverbal cues

33
Q

(How we move and position our body)

A

Body Language

34
Q

(Also provides nonverbal cues about their feelings and personality.

A

Use of Space

35
Q

punctuality and tardiness

A

Use of Time

36
Q
  • the way we say things and consists of variables such as tone, tempo, volume, number and duration of pauses, and rate of speech.
A

Paralanguage

37
Q
  • Is concern on the objects that a person wears or with which they surround themselves.
A

Artifacts

38
Q
  • When a message contains more information than we can hold in memory, the information becomes leveled, sharpened, and assimilated.
A

Amount of Information

39
Q

• (Ignored everything and is focused on one task)

A

Omission

40
Q

• (Attempts to deal with every message she receives)

A

Error

41
Q

• (Placing the work into a queue, or waiting line)

A

Queuing

42
Q

• (Withdraws or runs away)

A

Escape

43
Q
  • The meaning of a message can change depending on the way in which the receiver interprets the message.
A

Message Received VS Message Interpreted

44
Q

allows only the most important to go through

A

Use of a Gatekeeper

45
Q

an organization reduces the amount of communication going to one person by directing some of it to another

A

Use of Multiple Channels

46
Q
  • listen only for words that indicate pleasure.
A

Leisure Listening

47
Q
  • listens for the main ideas behind any communication.
A

Inclusive Listening

48
Q
  • listens to the way the communication is presented.
A

Stylistic Listening

49
Q
  • hears and retains large amounts of details, but does not hear the meaning of those details.
A

Technical Listening

50
Q
  • hears tunes into the feelings of the speaker and most likely pays attention to nonverbal cues.
A

Empathetic Listening

51
Q
  • attends only to information that is consistent with her way of thinking.
A

Nonconforming Listening

52
Q

(emotions gets in the way of communication.)

A

Emotional State

53
Q

the way in which a received
message is interpreted)

A

Cognitive Ability

54
Q

we only process pieces of information that are consistent with our opinion

A

Bias

I/O Psych (9 decks)

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