Chapter 14 - Writing Correspondence Flashcards
1
Q
What are the main formats for business correspondence?
A
Letters, memos, emails and microblogs
2
Q
What is the most formal format in business correspondence?
A
Letters
3
Q
What is the most informal format in business correspondence?
A
Micro-blogs
4
Q
What types of business letters are there?
A
Inquiry, response, claim, good news and bad news.
5
Q
What are the elements of a business letter?
A
Heading, inside address, attention line, salutation, body and signature
