18-B Flashcards
(28 cards)
What is a key difference in troubleshooting between mobile devices and PCs/laptops?
Apps, operating system, and hardware are tightly integrated in mobile devices.
Which app is commonly used for troubleshooting mobile devices?
The Settings app.
How can you access the notification bar in Android?
Swipe down from the top of the screen.
How can you access the iOS Control Center?
Swipe from the top-right corner or bottom of the screen.
What is the first troubleshooting step for a malfunctioning mobile app?
Reboot the device.
What is a soft reset on a mobile device?
Powering the device off and then back on.
How do you perform a forced restart on iOS?
Press Volume Up, then Volume Down, and hold the Side/Top button.
What does a factory reset do to a mobile device?
Removes all user data, apps, and settings.
What should you ensure before performing a factory reset?
The device has a full battery charge or is connected to power.
What is a common cause of an OS update failure?
Insufficient battery charge or connection to a metered network.
What can cause a device to randomly reboot?
Overheating, low battery charge, or faulty hardware.
If a device is slow to respond, what should you check?
Running applications and available storage.
What can prevent a screen from autorotating?
Rotation lock being enabled.
In iOS, how do you force stop an app?
Clear the app from the multitasking list.
What should you do if an app fails to launch on Android?
Use Force Stop in Settings > Apps.
What is a potential issue with Bluetooth connectivity?
Distance and interference from barriers.
True or False: A factory reset preserves the user’s personal data.
False.
What is the first step if a user reports that an app will not start?
Force stop the app and try launching again.
What should you do if a device keeps powering off unexpectedly and no hardware faults are found?
Check for sufficient storage and OS/app updates.
What is the function of the notification drawer in Android?
To access quick settings and notifications.
How can you initiate a factory reset on stock Android?
From System > Advanced section of Settings.
What should you verify if an app fails to update?
Compatibility with the current OS version and available storage.
How do you uninstall an app on iOS?
Tap-and-hold it until it wiggles, then press the X icon.
What is the recommended action if Bluetooth connectivity issues persist?
Forget and reconnect to the Bluetooth pair.
