Chapter #26

Question 0

A ____ is usually defined as a collection consisting of a number of people who share certain traits, interact with one another, except rights and obligations as members of the group, and share a common identity.

Answer 0

Group

Question 1

For purposes of this discussion, a group is defined as ____ persons who interact with regard to common goals; The goals may or may not be explicitly stated

Answer 1

Two more

Question 2

A positive self image is sometimes called ____.

Answer 2

Esprit de corps

Question 3

The reader is reminded of the four stage model developed by the B.W Tuckman for creating a cohesive team. The basic four stage model includes _____,____,____,____. The process was further expanded to include a fifth stage,____.

Answer 3

Formation
Control
Work
Ending

Adjourning

Question 4

Company officers have a number of tools available to help manage the behavior of individual unit members. They may choose to use any of the following ways to assist their subordinates reaching their full potential;

Answer 4

Counseling
Coaching
Providing pure assistance
Mentoring

Question 5

Private industry generally subscribes to a formal coaching model that contains the following four steps;

Answer 5

– Describe the current level of performance
– Describe the desired level of performance
– Gain a commitment for change
– Follow up the commitment

Question 6

Fire and emergency services organizations generally have a ____, ____, ____ month probationary period for newly hired employees.

Answer 6

6
12
18

Question 7

Discipline in the fire and emergency services is designed to do the following.

Answer 7

– Educate and train
– Correct inappropriate behavior
– Provide positive motivation
– Ensure compliance with established policies, rules, regulations, standards, and procedures
– Provide direction

Question 8

Progressive discipline usually involves the following three levels;

Answer 8

– Preventative action
– Corrective action
– Punitive action