CPC

Question 1

1.0

CONFIDENTIALITY

Answer 1

Tenet:

Interpreters adhere to standards of confidential communication.

Question 2

1.1

CONFIDENTIALITY

Answer 2

Share assignment-related information only on a confidential and “as-needed” basis (e.g.,
supervisors, interpreter team members, members of the educational team, hiring entities).

Question 3

1.2

CONFIDENTIALITY

Answer 3

Manage data, invoices, records, or other situational or consumer-specific information in a
manner consistent with maintaining consumer confidentiality (e.g., shredding, locked files).

Question 4

1.3

CONFIDENTIALITY

Answer 4

Inform consumers when federal or state mandates require disclosure of confidential
information.

Question 5

2.0

PROFESSIONALISM

Answer 5

Tenet:
Interpreters possess the professional skills and knowledge required for the specific interpret-
ing situation.

Question 6

2.1

PROFESSIONALISM

Answer 6

Provide service delivery regardless of race, color, national origin, gender, religion, age, dis-
ability, sexual orientation, or any other factor.

Question 7

2.2

PROFESSIONALISM

Answer 7

Assess consumer needs and the interpreting situation before and during the assignment and
make adjustments as needed.

Question 8

2.3

PROFESSIONALISM

Answer 8

Render the message faithfully by conveying the content and spirit of what is being communi-
cated, using language most readily understood by consumers, and correcting errors discreetly
and expeditiously.

Question 9

2.4

PROFESSIONALISM

Answer 9

Request support (e.g., certified deaf interpreters, team members, language facilitators) when
needed to fully convey the message or to address exceptional communication challenges (e.g.
cognitive disabilities, foreign sign language, emerging language ability, or lack of formal
instruction or language).

Question 10

2.5

PROFESSIONALISM

Answer 10

Refrain from providing counsel, advice, or personal opinions.

Question 11

2.6

PROFESSIONALISM

Answer 11

Judiciously provide information or referral regarding available interpreting or community
resources without infringing upon consumers’ rights.

Question 12

3.0

CONDUCT

Answer 12

Tenet:

Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.

Question 13

3.1

CONDUCT

Answer 13

Consult with appropriate persons regarding the interpreting situation to determine issues such
as placement and adaptations necessary to interpret effectively.

Question 14

3.2

CONDUCT

Answer 14

Decline assignments or withdraw from the interpreting profession when not competent due to
physical, mental, or emotional factors.

Question 15

3.3

CONDUCT

Answer 15

Avoid performing dual or conflicting roles in interdisciplinary (e.g. educational or mental
health teams) or other settings.

Question 16

3.4

CONDUCT

Answer 16

Comply with established workplace codes of conduct, notify appropriate personnel if there is a
conflict with this Code of Professional Conduct, and actively seek resolution where warranted

Question 17

3.5

CONDUCT

Answer 17

Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.

Question 18

3.6

CONDUCT

Answer 18

Refrain from the use of mind-altering substances before or during the performance of duties.

Question 19

3.7

CONDUCT

Answer 19

Disclose to parties involved any actual or perceived conflicts of interest

Question 20

3.8

CONDUCT

Answer 20

Avoid actual or perceived conflicts of interest that might cause harm or interfere with the
effectiveness of interpreting services.

Question 21

3.9

CONDUCT

Answer 21

Refrain from using confidential interpreted information for personal, monetary, or professional
gain.

Question 22

3.10

CONDUCT

Answer 22

Refrain from using confidential interpreted information for the benefit of personal or pro-
fessional affiliations or entities.

Question 23

4.0

RESPECT FOR CONSUMERS

Answer 23

Tenet:

Interpreters demonstrate respect for consumers.

Question 24

4.1

Answer 24

Consider consumer requests or needs regarding language preferences, and render the mes-
sage accordingly (interpreted or transliterated).

Question 25

4.2

Answer 25

Approach consumers with a professional demeanor at all times.

Question 26

4.3

Answer 26

Obtain the consent of consumers before bringing an intern to an assignment.

Question 27

4.4

Answer 27

Facilitate communication access and equality, and support the full interaction and independ-
ence of consumers.

Question 28

5.0

RESPECT FOR COLLEAGUES

Answer 28

Tenet:

Interpreters demonstrate respect for colleagues, interns and students of the profession.

Question 29

5.1

RESPECT FOR COLLEAGUES

Answer 29

Maintain civility toward colleagues, interns, and students.

Question 30

5.2

RESPECT FOR COLLEAGUES

Answer 30

Work cooperatively with team members through consultation before assignments regarding
logistics, providing professional and courteous assistance when asked and monitoring the
accuracy of the message while functioning in the role of the support interpreter.

Question 31

5.3

RESPECT FOR COLLEAGUES

Answer 31

Approach colleagues privately to discuss and resolve breaches of ethical or professional
conduct through standard conflict resolution methods; file a formal grievance only after
such attempts have been unsuccessful or the breaches are harmful or habitual.

Question 32

5.4

RESPECT FOR COLLEAGUES

Answer 32

Assist and encourage colleagues by sharing information and serving as mentors when
appropriate.

Question 33

5.5

RESPECT FOR COLLEAGUES

Answer 33

Obtain the consent of colleagues before bringing an intern to an assignment

Question 34

6.0

BUSINESS PRACTICES

Answer 34

Tenet:

Interpreters maintain ethical business practices.

Question 35

6.1

BUSINESS PRACTICES

Answer 35

Accurately represent qualifications, such as certification, educational background, and expe-
rience, and provide documentation when requested.

Question 36

6.2

BUSINESS PRACTICES

Answer 36

Honor professional commitments and terminate assignments only when fair and justifiable
grounds exist.

Question 37

6.3

BUSINESS PRACTICES

Answer 37

Promote conditions that are conducive to effective communication, inform the parties
involved if such conditions do not exist, and seek appropriate remedies.

Question 38

6.4

BUSINESS PRACTICES

Answer 38

Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.

Question 39

6.5

BUSINESS PRACTICES

Answer 39

Reserve the option to decline or discontinue assignments if working conditions are not safe,
healthy, or conducive to interpreting.

Question 40

6.6

BUSINESS PRACTICES

Answer 40

Refrain from harassment or coercion before, during, or after the provision of interpreting
services.

Question 41

6.7

BUSINESS PRACTICES

Answer 41

Render pro bono services in a fair and reasonable manner.

Question 42

6.8

BUSINESS PRACTICES

Answer 42

Charge fair and reasonable fees for the performance of interpreting services and arrange for
payment in a professional and judicious manner.

Question 43

7.0

PROFESSIONAL DEVELOPMENT

Answer 43

Tenet:

Interpreters engage in professional development.

Question 44

7.1

PROFESSIONAL DEVELOPMENT

Answer 44

Increase knowledge and strengthen skills through activities such as:
•pursuing higher education;
•attending workshops and conferences;
•seeking mentoring and supervision opportunities;
•participating in community events; and
•engaging in independent studies.

Question 45

7.2

PROFESSIONAL DEVELOPMENT

Answer 45

Keep abreast of laws, policies, rules, and regulations that affect the profession.