Unit 11.1 - Enterprise Asset Management & Customer Service

Question 1

What unit defines the technical objects used in the plant maintenance process

Answer 1

Enterprise Asset Management / Customer Service

Question 2

What are the organizational levels used in the Enterprise Asset Management and Customer Service

Answer 2

• Maintenance Plant

- Maintenance Planning Plant

Question 3

What is the Maintenance Plant?

Answer 3

A plant in which the technical objects of a compare are installed.

Maintenance plants are assigned to maintenance planning plants

Question 4

What is the Maintenance Planning Plant?

Answer 4

A plant in which maintenance tasks are planned and prepared.

Question 5

How can the plant be structured. (2 ways)

Answer 5

• Location Based

- planning based

Question 6

Describe location based plants

Answer 6

• Maintenace Plant
• Location (sub divided accordingly ex. site, building)
• Maintenace work centers (manages unit of capacity)

Question 7

Are the Maintenance Work Centers assigned to a maintenance plant.

Answer 7

Yes - as workshops for example mechanics

Question 8

Describe the Planning Based Levels

Answer 8

• Maintenance Planning Plant

- Maintenance Planner Groups

Question 9

What its the Maintenance Planning Plant

Answer 9

• Part of the Planning Based level
• where tasks are planned and prepared
• Maintenance planning plants that do not plan their tasks are assigned to here

Question 10

What is the Maintenance Planner Group

Answer 10

The planners, ie foreman or scheduler

Question 11

The Maintenance Planning Plant can plan tasks related to technical objects in …

Answer 11

your plant or other plants

Question 12

The units of capacity in Plant Maintenance are managed as

Answer 12

maintenance work centers

Question 13

The planners within a maintenance plant are defined by who?

Answer 13

by the maintenance planner groups

Question 14

Describe plant-specific planning

Answer 14

• most common
• maintenance orders are executed by workshops from the same plant
• spare parts are stored in the same plant

Question 15

Describe the cross-plant planning

Answer 15

• multiple maintenance plants are assigned to a planning plant
• responsible for maintenance planning, order execution, spare parts, storage

Question 16

What is another setup for the maintenace plant?

Answer 16

The planning plants requirements and spare parts are in another plant, but the tasks are performed by workshops locally

Question 17

describe a maintenance work center

Answer 17

it is like an organ, unit within the operational system. It can be a machine or person or a group of those

Question 18

Maintenance Work Centers are used as main work centers in the: (4 items)

Answer 18

• master data for the equipment or functional location
• maintenance item
• order header
• task list header

Question 19

Maintenance Work Centers are used as the performing work centers in the (2 items)

Answer 19

• operations for an order

- operations for a task list

Question 20

Each service order is assigned to exactly one planning plant. True or False

Answer 20

True

however, several performing plants can be involved in a service order

Question 21

What is a centralized planning plant

Answer 21

a plant in which the services are planned and scheduled but several plants perform the service

Question 22

what is a decentralized planning plant

Answer 22

each planning plant is also a performing plant

Question 23

What are the main functions of a maintenace work center

Answer 23

• costing
• scheduling
• capacity planning

Question 24

For customer service, what are the org. levels?

Answer 24

• plant (service center)
• planning plant
• planner group
• work center
• employee

Question 25

The planners or stock planners can be combined into:

Answer 25

• planner groups

- they perform the service as defined as work centers within a plant