2 Flashcards
(26 cards)
What is the title of the lecture?
Quality โ The root to accreditation
What is quality in the context of healthcare accreditation?
Quality is the foundation or essential requirement for achieving accreditation in healthcare institutions
What are the objectives of the session?
- Explain the elements of quality
- Explain the key dimensions of quality
- Identify the types of quality
- Describe the quality characteristics
- Mention the levels of quality
What are the three core components of quality?
- Inputs
- Processes
- Outputs
What are the inputs in the context of healthcare quality?
- Personnel
- Policies
- Standards
- Resources
What are the processes in healthcare service?
- Keeping files
- Medical and nursing procedures
- Investigations
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๐โฆูุฃ ุญูู ููุง ููุฉ ุฅูุง ุจุงููู
What are the key dimensions of quality?
- Effectiveness
- Efficiency
- Interpersonal Relations
- Safety
- Availability
- Continuity
Define effectiveness in healthcare quality.
Effectiveness refers to how well the healthcare service achieves its intended outcome when clinical procedures are correctly followed
What factors does effectiveness depend on?
- Following clinical guidelines
- Applying evidence-based standards
- Ensuring the procedure leads to the desired result
Define efficiency in healthcare.
Efficiency is about doing things in a way that uses the least possible resources to get the best possible outcome
What does efficient healthcare avoid?
- Unnecessary tests or treatments
- Wasting time and cost
What are the components of good interpersonal relations in healthcare?
- Trust
- Credibility
- Respect
- Confidentiality
- Responsiveness
- Empathy
What does safety in healthcare involve?
- Preventing injuries
- Avoiding infections
- Reducing side effects
- Preventing errors
Define availability in healthcare quality.
Availability means that the right care is accessible when and where itโs needed
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๐โฆุตูู ุนูู ุดููู
What are the four types of quality from the patientโs perspective?
- Indifferent quality
- Expected quality
- One-dimensional quality
- Existing quality
What characterizes indifferent quality?
Features that the patient doesnโt notice or care about
What is expected quality?
Basic elements the patient assumes will be there
What is one-dimensional quality?
Features that the patient notices and appreciates, but may not dramatically increase satisfaction
What is existing quality?
When the quality goes beyond what the patient expected
What are the core behaviors and strategies that make quality sustainable?
- Awareness of stakeholdersโ needs and expectations
- Focus on systems and data analysis
- Encouraging teamwork
What are the two levels at which quality must be maintained?
- Organizational Level
- Performance Level (Job Level)
What is assessed at the performance level of quality?
- Accuracy of work
- Completeness of records
- Adherence to correct standards
