2 - job analysis & job design

Question 1

What is workflow design ?

Answer 1

Process of analysing tasks necessary for production of a product or service.

Question 2

What is position?

Answer 2

Set of job duties performed by a particular person.

Question 3

What is job?

Answer 3

Set of related duties.

Question 4

What must units and individuals do to create outputs?

Answer 4

Within an organization, units and individuals must cooperate to create outputs.

Question 5

The organisation’s structure brings together people who must collaborate to efficiently produce desired outputs, such as?

Answer 5

Centralised, decentralised, functional, product or customer.

Question 6

What is job analysis?

Answer 6

Process of getting detailed information about jobs.

Question 7

What are the results of job analysis?

Answer 7

Results are job description and job specification.

Question 8

What is job description?

Answer 8

A list of tasks, duties, and responsibilities (TDRs) that a particular job entails.

Question 9

What are the key components of job description?

Answer 9

Job title; brief description of the TDRs; list of the essential duties with detailed specifications of the tasks involved in carrying out each duty.

Question 10

What are job specifications?

Answer 10

List of knowledge, skills, abilities, and other characteristics (KSAO needed to perform a particular job).

Question 11

What is knowledge?

Answer 11

Factual or procedural information necessary for successfully performing a task.

Question 12

what is a skill?

Answer 12

An individual’s level of proficiency at performing a particular task.

Question 13

what is ability?

Answer 13

A general enduring capability that an individual possess.

Question 14

What are other characteristics?

Answer 14

Job-related licensing, certifications, or personality traits.

Question 15

What are the sources of job information?

Answer 15

The incumbents, Dictionary of occupational Titles, occupational information Network.

Question 16

Who are the incumbents?

Answer 16

People who currently hold the position in the organisation.

Question 17

What is occupational information network?

Answer 17

An online job description database developed by the Labor Department.

Question 18

What is a position analysis questionnaire?

Answer 18

A standardized job analysis questionnaire containing 194 questions about work behaviours, work conditions, and job characteristics that apply to a wide variety of jobs.

Question 19

What are the key sections of a position analysis questionnaire?

Answer 19

Information input; mental processes; work output; relationships with other people; job context; other characteristics.

Question 20

What is a fleishman job analysis system?

Answer 20

Job analysis technique that asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Question 21

What are the categories of abilities of the fleishman job analysis system?

Answer 21

Written comprehension; deductive reasoning; manual dexterity; stamina; originality

Question 22

Almost every HRM program requires some type of information determined by job analysis, such as?

Answer 22

Work redesign; HR planning; selection; training; performance appraisal; career planning; job evaluation.

Question 23

What is the trend in job analysis?

Answer 23

Organisations are being viewed as a field of work needing to be done, rather than as a set series of jobs held by individuals.

Question 24

What is dejobbing?

Answer 24

Designing work by project rather than jobs.

Question 25

What are the project manager competencies?

Answer 25

Organisational & planning skills; communications; financial & quantitative skills.

Question 26

What are organisational & planning skills?

Answer 26

Ability to establish priorities on projects and schedule activities to achieve results.

Question 27

What are communications?

Answer 27

Ability to build credibility and trust through open and direct communications with internal and external customers.

Question 28

What are financial & quantitative skills?

Answer 28

Ability to analyse financial information accurately and set financial goals that have a positive impact on company’s bottom line and fiscal objective.

Question 29

What is job design?

Answer 29

The process of defining how work will be performed and what tasks will be required in a given job.

Question 30

what is job redesign?

Answer 30

A similar process that involves changing an existing job design.

Question 31

What must a person understand to design jobs effectively?

Answer 31

The job itself and its place in the units work flow.

Question 32

What are the approaches to job design?

Answer 32

Design for efficiency, design for motivation, design for safety and health, design for mental capacity.

Question 33

What is industrial engineering?

Answer 33

Study of jobs to find the simplest way to structure work to maximise efficiency.

Question 34

what is skill variety?

Answer 34

Extent to which a job requires a variety of skills to carry out tasks involved.

Question 35

What is task identity?

Answer 35

Degree to which a job requires completing a “whole” piece of work from beginning to end.

Question 36

What is autonomy?

Answer 36

Extent to which the job allows an individual to make decisions about the way work will be carried out.

Question 37

What is feedback?

Answer 37

Extent to which a person receives clear information about performance effectiveness from the work itself.

Question 38

What are ergonomics?

Answer 38

Study of interface between individuals’ physiology and characteristics of physical work environment.

Question 39

What is the goal of ergonomics?

Answer 39

The goal is to minimise physical strain on the worker by structuring physical work environment around the way the human body works.

Question 40

What is work designed for?

Answer 40

Work is designed to reduce information-processing requirements of the job. Workers may be less likely to make mistakes or have accidents.

Question 41

What are the ways to simplify a job’s mental demands?

Answer 41

Limit amount of information and memorisation that the job requires.
Organisations can provide adequate lighting, easy-to-read gauges and displays, simple-to-operate equipment, clear instructions.

Question 42

What is the job characteristics model?

Answer 42

• skill variety
• task identity
• task significance
• autonomy
• feedback

Question 43

What is task significance?

Answer 43

Extent to which the job has an important impact on the lives of other people.