21 Flashcards
What is rue21 rewards?
The rue21 REWARDS program (“rue rewards”) gives cool, new benefits to our customers who shop at rue21, both in stores and online. When you join rue21 REWARDS, you can earn points for every purchase you make—with limited exceptions—and score sweet rewards, which can be used on future purchases.
With Rue 21 rewards you can…
- Earn rewards with every purchase
- Get a birthday treat
- Get exclusive savings
- Get first dibs on new deals
Rue21 rewards will give you the…
VIP status
Being a rue21 rewards credit cardholder will give you the…
Elite status
With the VIP status you won’t get…
Surprise Cardholder Perks or an Anniversary Gift
How do I sign up for rue21 rewards?
Joining rue21 REWARDS is quick and easy! Find an associate in-store or visit rue21.com/rewards to join online. All you need to sign up is your:
first name
last name
phone number
preferred email address
(optional) month, date, and year of birth
Who can sign up for rue21 rewards?
To join rue21 REWARDS, you must be a US resident and at least 13 years of age or older (see exception below for California residents). If you don’t meet these requirements, you will not be eligible for rue21 REWARDS. Score exclusive access rue rewards by creating an online account and agreeing to the rue rewards Terms and Conditions.
For California Residents Only: To join rue rewards, you must be a US resident and at least 16 years of age or older.
How will you use the information I provide through rue21 rewards?
Your personal information is super important to us. We’ll keep your information confidential and secure. For more information, visit our Privacy Notice.
How many memberships can I have in the rue21 rewards program?
You only need one membership per person to score all the best perks the rue21 REWARDS has to offer! Your membership can’t be shared with friends, family members, or other employees. Please Note: Members can’t combine their points with other members’ points while participating in rue21 REWARDS.
We reserve the right to cancel any membership or multiple memberships associated with multiple accounts as well as cause the individual to forfeit all points and rewards in a profile or across multiple profiles. See rue21 REWARDS Terms and Conditions for details.
How do I subscribe to communications?
Just give us your email address and phone number when you join! You’ll be prompted to confirm both. You can also opt-in for text messages by checking the box that asks you if you’d like to receive SMS. You’ll instantly receive a follow-up message to confirm. Reply YES to opt-in to text messages and agree to accept the rue21 REWARDS Terms and Conditions.
How do I unsubscribe from communications?
You can opt-out or unsubscribe from any rue21 REWARDS-related communications by following the opt-out/unsubscribe instructions listed at the bottom of all our communications, or you can Contact Us.
EMAIL: All emails regarding rue21 REWARDS have a link to allow you to unsubscribe. Click that link to unsubscribe or Contact Us. Please allow 20 business days after you opt out to no longer be emailed. Sometimes there are emails that are already in production.
TEXT MESSAGES: If you receive text messages from rue21, simply reply STOP to a text message to no longer receive those messages. Please allow 7 business days from the date you send STOP for those messages to no longer be sent to your phone. You can also text STOP to: 708-74.
Please Note: If you opt-out of communications, you will still continue to be a member of rue21 REWARDS, and you can still earn points toward rue21 REWARDS. If needed, you always have the option to cancel your membership (see below).
How are points calculated? How many points does it take to earn a reward?
Simply shop at rue21 stores or online to earn points. For every $1 you spend (pre-tax and net of discount), you will earn 10 points. Once you score 500 points, you instantly earn a $5 reward that can be used on a future purchase, in-store or online.
Are purchases made in-store or online at rue21 eligible to earn points?
Yes! You earn points on all purchases at any of our stores or online, except on the purchase of gift cards and the use of merchandise credits.
How do I earn rue21 rewards?
Once you score 500 points, you instantly earn a $5 reward that can be used on a future purchase online.
Depending on the total number of points you earn, you can earn rewards greater than $5, specifically when you spend $150 or more in a single transaction. Your earned rue21 REWARDS will be linked to your account.
To redeem your rue21 REWARDS in-store, simply tell the associate at checkout that you wish to use your rue21 REWARDS on your current purchase. To redeem online, log in or create an account at rue21.com, then apply your rewards to your online purchase at checkout.
When do points expire
Starting June 1st, 2022, points will expire after 12 months if not redeemed. Points earned prior to June 1st, 2022 will still expire after 18 months if not redeemed.
If I stop participating in rue21 rewards, what happens to my points?
Your points will begin to expire after 18 months from the date they are earned until June 1, 2022. Beginning June 1, 2022, points will expire after 12 months from the date they are earned.
