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Change Management Diploma > Module One - What is Change Management? > Flashcards

Module One - What is Change Management? Flashcards

1
Q

What is the Definition of Change Management?

A

The process of managing change in certain circumstances, conditions, operations etc., in order to smooth the transition and avoid nasty surprises and take advantages of the cognitive change

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2
Q

What Two perspectives can change be from?

A
  1. Individual 2. Business
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3
Q

What does change management need to be effective?

A

Peoples engagement and a framework

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4
Q

Who said “It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change?

A

Darwin 19th century

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5
Q

What did Darwin say about change?

A

“It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change

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6
Q

Change Can Involve?

A
  1. Work Methods 2. Organisation/Infrastructure 3. Learning & Teaching Methods 4. Staff Roles & Responsibilities 5. Personnel Expectations 6. Support Systems
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7
Q

What components make for a successful change programme?

A
  1. Shared Sense of Purposes 2. Key Stakeholders 3. Learning from others 4.Expect the unexpected 5. Physical Environment 6. Ownership 7. Appropriate and timely staff 8. Appropriate and timely induction
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8
Q

What is murphy’s law

A

What can go wrong will

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9
Q

Which law says What can go wrong will

A

Murphy’s law

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10
Q

What does CLS stand for and what does it mean?

A

Change Learning Space - a smaller team who runs a pilot project to check effectiveness on a larger scale

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11
Q

What did Donald Schon do

A

Introduced Dynamic Conservatism

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12
Q

Who Introduced Dynamic Conservatism

A

Donald Schon

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13
Q

What is Dynamic Conservatism and what did schon introduce

A

A business wanting to play it safe and not adapt to change - Schons model allowed businesses to use a model to adapt

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14
Q

What were the concepts introduced by the Schon Dynamic Conservatism Model

A
  1. Generative Metaphor - Describing situations in a different way 2. Combining science and art 3. Mirroring Frames - think outside the box 4. Reflection in practice - use feedback and experience to improve
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15
Q

What model did Kurt Lewin introduce and what is the structure

A

the force field model. Unfreezing - scrap existing mind-set. The change - aware it is happening but not comfortable with it. Refreezing - return to previous comfort levels

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16
Q

Who created the force field model

A

Kurt Lewin

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17
Q

How did Hughes 1991 refer to the force field model

A

Exit - Leave current state. Transit - the unknown. Entry - New balanced state

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18
Q

Who else referred to the force field model

A

Hughes 1991

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19
Q

What did Tannenbaum & Hannah 1985 Develop

A

Homesthasis - Holding on. Dying - Letting Go. Rebirth - Moving On

20
Q

Who created the Homeostasis - Holding on. Dying - Letting Go. Rebirth - Moving On theory

A

Tannenbaum & Hannah 1985 Develop

21
Q

What did Kubler Ross do

A

Linked emotional stages of death to change in the workplace

22
Q

Who Linked emotional stages of death to change in the workplace

A

Kubler Ross

23
Q

What did Judson 1991 Do

A

Created the linear approach A. Analyse and plan the change. B. Communicate it C. Gain acceptance of it D. Change to desired state E. Institutionalise the new state

24
Q

Who created the linear approach

A

Judson 1991

25
Q

What is Richard Beckhard and David Gleichers Formula

A

Organisation Dissatisfaction, Future Vision and Tactical Action must be greater than the resistance to change

26
Q

Who said that Organisation Dissatisfaction, Future Vision and Tactical Action must be greater than the resistance to change

A

Richard Beckhard and David Gleichers Formula

27
Q

Who developed the ADKAR Model and what does it stand for

A

Prosci - Awareness - why do we need to change. Desire - to change. Knowledge - of how to change. Ability - to implement skills and behaviours. Reinforcement - to sustain change

28
Q

What did Prosic develop

A

The ADKAR model

29
Q

Whos laws of physics relate to change management

A

Isaac Newtons

30
Q

How did Isaac Newtons 3 laws of physics relate to change management

A
  1. Things stay as are unless external things change them (change) 2. Directional force (change) acts against mass and speed (resistance) 3. Every action has an equal and opposite (resistance)
31
Q

What does SOT stand for and what is it used for

A

Strengths Weaknesses Opportunities and Threats. To manage people through change

32
Q

What is BPR and what is it used for

A

Business Process Re-engineering - Creates better quality and productivity through leaner, more effective and efficient processes that lead to clearer focus - reduces waste

33
Q

Who created BPR

A

James Champney & Michael Hammer

34
Q

What did James Champney & Michael Hammer create

A

BPR - Business Process Re-engineering

35
Q

Key factors of BPR

A
  1. Puts Customer First 2. Uses Teamwork 3. Empowers staff 4. Rewards Performance 5. Removes barriers
36
Q

Most common reasons for BPR failure (4)

A

Employee resistance, bad organisation, poor communication, poor performance measures

37
Q

What is MBO

A

Managing by Objectives

38
Q

What is MBR

A

Managing by Results

39
Q

What is the danger of MBO and MBR

A

Makes employees SILOd and therefore works against change management - leads to wrong behaviour

40
Q

What does SMART stand for

A

Specific, Measurable, Achievable, Realistic, Timely

41
Q

What does TRAMS stand for

A

Tangible, Reliable, Attainable, Measurable, Sustainable

42
Q

What is a change manager there to do

A

Find trends and initiate change programmes to respond to these. Assess employees reaction and support them through the change

43
Q

Who designed a strategic implementation plan for cultural transformation

A

Gabrielle O’Donovan

44
Q

What did Gabrielle O’Donovan do

A

Designed a strategic implementation plan for cultural transformation

45
Q

What are the three phases of designing a strategic implementation plan for cultural transformation

A
  1. Plan and design 2. Create vision 3 . Evaluate and readjust
46
Q

What did Arnold Mitchel 1970’s develop

A

Change Process Work - a link between dreams and physical expressions

47
Q

Who developed Change Process Work - a link between dreams and physical expressions

A

Arnold Mitchel 1970’s

Change Management Diploma (17 decks)

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