chatper 4 Flashcards
define interdependence
working together connections between people
attitude- saying hi
no cliques
be there in stressful situations
cooperation offer to help even when it hasn’t been asked
how to show loyalty to coworkers
be there when a situation is stressful
lend a helping hand or be a shoulder to cry on
how to show loyalty to employers
let management know you appreciate them and are proud to be part of the organization
represent your employer in a professional manner. always speak highly of management when in pulic always try to enhance company reputation
2 types of workplace teams
interdisciplinary - a team of medical tech and nurses who work together coordinating and collecting labelling blood samples
project teams- meet for a specific period of time and disband their project has been completed long and short term short- electronic form long-computerised database
what is inclusive and 2 examples
forming relationships with everyone without leaving anyone out - no cliques include everyone in work activities and invite everyone for lunch
what is courtesy
polite behaviour gestures remarks eg not expecting people to clean up after you
etiquette
acceptable standards on behaviour in a polite society eg when sitting at meal don’t start until everyone has food
manners
standards of behaviour based on thoughfullness and consideration for other people
concensous and why it is important
decision that all members agree to support in teams it has the majority that wins so there are winners and losers and so no one feels like a loser
3 problems when communication electronically
voicemails don’t show body language- should meet in person
texting and emailing- cant hear you makes it impersonal- meet instead
emailing- sending msg to wrong people
conflict resolution
overcoming disagreements between 2 or more people
allows people to be open when sharing your opinion in a honest direct manner
4 styles of communication
aggressive
passive
passive aggressive
assertive
aggressive behaviour
conflict usually gets worse
failed respect and consideration
can turn violent
doesn’t resolve
passive aggressive
results in wanting to get even
failed to express opinion in open honest manner
not solved
passive
fails to express opinion in open honest direct manner
it is resolved but leads to resentment
