2.3 Recruitment, Selection and Training of Employees

Question 1

Job Analysis

Answer 1

Studies the tasks and activities to be carried out by new employees
Identifies and records tasks and responsibilities required

Question 2

Purpose of Job Analysis

Answer 2

Business expansion
Replacing a employee
Work out if they need to recruit or task duties to others

Question 2

Job Desciption

Answer 2

Clear idea of what the job involves
Helps applicants decide whether they can do the job

Question 2

What does a Job Description contain?

Answer 2

Title
Location
Summary of job
Who you report to
Work conditions
Job duties
Hazards

Question 3

Job Specification

Answer 3

Document outlining requirement, qualifications, expertise, skill, and characteristic require by the employee

Question 3

What do Job Specifications include?

Answer 3

Qualifications
Expertise
Specialised training
Skills
Personality

Question 4

Internal Recruitment

Answer 4

Vacancy is filled by an existing employee of a business

Question 4

Advantages of Internal Recruitment

Answer 4

Saves time and money
Already know business culture
Understanding of operations
Motivates other colleagues

Question 5

External Recruitment

Answer 5

When a vacancy is filled by a non-existing employee of the business

Question 5

Disadvantages of Internal Recruitment

Answer 5

No new skills into business
Jealousy of coworkers
No suitable candidates available

Question 6

Advantages of External Recruitment

Answer 6

Brings new skills/ideas
Wider pool of candidates
Fresh perspective

Question 7

Advertising Vacancy

Answer 7

Raising awareness about the role to increase the number of potential applicants

Question 7

Disadvantages of External Recruitment

Answer 7

No knowledge of business culture/operations
Takes more time
More costly

Question 8

Ways to Advertise Vacancy

Answer 8

Job centre
Specialist magazines
Recruitment agency
Websites
Local paper
National paper
Noticeboard in office

Question 9

Selection

Answer 9

Selecting the best candidates for the job

Question 10

Recruitment

Answer 10

The process from
- identifying that the business needs to employ someone
up to
- the point at which applications have arrived at the business

Question 10

Part-time employment adv

Answer 10

More flexible work hours
Easier to ask employees to work more during busy hours
Easy to extend business hours by working weekends
Less expensive than payung full-time employees

Question 11

Part-time employment disadv

Answer 11

Less training
Lowe quality
Less committed to business
Time and money to recruit and train employees
Might leave job for a full-time

Question 12

Full-time employment adv

Answer 12

Consistent level of service and work
Likely to be committed
Easy to communicate
Internal pool of candidates for promotions
Less workers needed

Question 12

Full-time employment disadv

Answer 12

High overhead costs as labour is fixed regardless of output
Less flexibility to scale down
Higher labour costs

Question 12

Why is training important?

Answer 12

Introduce new process
Improved efficiency
Increased motivation
Fewer mistakes
Fewer accidents
Employee flexibility
Less supervision needed
Reduce number of employees
Fewer customer complaints

Question 13

Induction Training

Answer 13

Given to a new employee, explaining its activities, customs and procedures, introducing them to their colleagues

Question 13

Induction Training adv

Answer 13

Familiarise with the workplace
Legal requirement
Less likely to make mistakes

Question 13

Induction Training disadv

Answer 13

Wages are still paid when training
Delays when employees start the job
Increased costs for business

Question 14

On-The-Job Training

Answer 14

Watching a more experienced worker doing the job

Question 15

On-The-Job Training adv

Answer 15

Production from the work whilst they are training Costs less than off-the job training Training to the specific needs of the business

Question 15

On-The-Job Training disadv

Answer 15

The trainer will lose some production time Trainer will transfer bad habits Trainer is less production when training

Question 16

Off-The-Job Training

Answer 16

Trained away from the workplace, usually by specialist trainers

Question 16

Off-The-Job Training adv

Answer 16

Skills might not be available in the business Access up to date skills from trainers Workers can focus 100% on training

Question 17

Off-The-Job Training disadv

Answer 17

Not tailored to individual business High costs for training

Question 18

Dismissal

Answer 18

Worker told to leave their job because their work or behaviour was unsatisfactory Like Lateness Stealing from business Unable to do job

Question 18

Downsizing

Answer 18

Reducing the number of employees in the business

Question 18

Redundancy

Answer 18

Employee is not needed anymore and isn't their fault for the loss of their job When Introduction of technology Fall of demand for goods Shop/factory closure Relocation of business

Question 18

Contract of Employment (and what it includes)

Answer 18

Legally binding document that sets out the terms of the relationship between the employee and the employer Includes: Name of employer Job title Date of employment Hours worked Rate of pay When payment will be made Holiday entitlement

Question 18

Which workers to make redundant?

Answer 18

Depends on: How important the job is Performance Experience Skill Salary paud Length of service Attitude to work

Question 19

Impacts of the contract of employment

Answer 19

Clear expectations Security of employment Employee can seek legally binding compensation if not met by employer If employee doesn't meet conditions, they can be dismissed

Question 20

Health and safety at work

Answer 20

Protection from dangerous machinery, safety clothing and equipment

Question 20

Unfair dismissal

Answer 20

Employer ends a workers employment for reason not covered by contract

Question 21

Impacts of health and safety

Answer 21

Cost employer Time needed to train Workers feel safer Reduce accidents at work

Question 22

Legal controls over employment issues

Answer 22

Employment contracts Unfair dismissal Discrimination Health and safety Legal minimum wage