Chapter 24 Flashcards
Active listening
listening attentively with the whole person- mind, body, and spirit. It includes listening for main and supportive ideas; acknowledging and responding, giving appropriate feedback; and paying attention to the other persons total communication, including content, intent, and feelings expressed
Assertiveness
type of communication based on a philosophy of protecting individual rights and responsibilities. It includes the ability to be self-directive in acting to accomplish goals and advocate for others
Autonomy
ability or tendency to function independently
Channels
method in the teaching-learning process to present content; visual, auditory, taste, smell. In the communication process a method used to transmit a message; visual, auditory, touch
Communication
ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver
Empathy
understanding & acceptance of a person’s feeling and the ability to sense the person’s private world
Environment
all of the many factors (e.g. physical and psychological) that influence or affect the life & survival of a person
Feedback
process in which the output of a given system is returned to the system
Interpersonal communication
exchange of information between two persons or among persons in a small group
Intrapersonal communication
communication that occurs within an individual (i.e. persons talking with themselves, silently or form an idea in their own mind)
Message
information sent or expressed by a sender in the communication process
Metacommunication
dependent not only on what is said but also on the relationship to the other person involved in the interaction. It is a message that conveys the sender’s attitude toward self and the message and the attitudes, feelings, and intentions toward the listener
Nonverbal communication
communication using expressions, gestures, body posture, and positioning rather than words
Perceptual biases
human tendencies that interfere with accurately perceiving and interpreting messages from other
Public communication
interaction of one individual with a large group of people