Cultural Competency

Question 1

What is culture?

Answer 1

encompasses beliefs, behaviors, attitudes and practices that are learned, shared and passed on by members of a group

Question 2

6 factors that shape us

Answer 2

1. Culture
2. environment
3. economics
4. genetics
5. previous and current health status
6. psycho-social factors

Question 3

Define cultural competency

Answer 3

requires effectively interacting with people of all cultures, races, ethnic backgrounds, economic classes and religions in a manner that respects the worth of the individual and preserves their dignity

Question 4

Two types of communication styles

Answer 4

direct vs indirect

Sarcasm, facial expressions, seating arrangements, space, sense of time

Question 5

two types of attitudes towards conflict

Answer 5

problem solving methodology vs avoidance

written vs. Face-to-face

Question 6

Three types of non-verbal communication

Answer 6

1. Gestures – whistling, nodding, waving, look one directly in the eye, etc.
2. Body language – smile, handshake, standing and sitting positions
3. Space – personal, public, general