Chapter 15 - Patient Clinical Phone Calls

Question 1

Nurse Memphis gets an In Basket message requesting that she call back Greg. What is one reason to open a telephone encounter via the In Basket toolbar instead of the Hyperspace toolbar?

Answer 1

One reason is that you don’t have to do a patient lookup.

Question 2

True or False: Telephone encounters with a reason for call of Medication Refill are routed to the Rx Response folder of the recipient.

Answer 2

False (Rx Request)

Question 3

A patient called this morning regarding a fever, then called again an hour later to say it was getting worse. Should I create a new telephone encounter? Why?

Answer 3

No, because you should include all calls pertaining to one issue in a single telephone encounter.

Question 4

The receptionist sends a Patient Call Back message to a nurse. How can the nurse incorporate that message into the telephone encounter she creates?

Answer 4

When the nurse opens a telephone encounter from the In Basket toolbar, she should click Yes at the prompt to copy the message into the documentation.

Question 5

True or False: You get Rx Response messages only when the physician refuses to sign for a prescription.

Answer 5

False

Question 6

To route an Rx Request message to the Physician, you must exit the _____________.

Answer 6

Workspace

Question 7

Nurse Denver creates a telephone encounter for Kristi but needs to set it aside until later. What is the fastest way for her to find that encounter later?

Answer 7

My Open Encounters folder in In Basket

Question 8

The patient’s home phone number doesn’t match the number on the button in the Contacts section of a telephone encounter. If I manually enter the phone number in the Contacts section, do I also need to manually update it in the Demographics activity? Explain.

Answer 8

No, because when you accept the contact, the system will ask if you want to save that number, and what it should be saved to (home, work, etc.)