Communicating with Emotional Clients

Question 1

TRUE or FALSE:

Negative emotions must be dealth with destructively or they will have negative or contrary impact on the individual.

Answer 1

FALSE

Negative emotions should be dealt with constructively.

Question 2

In situations of _____________, find a means to release this tension and feeling, before you communicate.

Answer 2

Personal anger

Question 3

Use _ statements as appropriate and ask questions that will help you understand the other person’s view or the circumstance.

Answer 3

I

The word ‘appropriate’ is used because the “I” statement must also be structured not to be accusatory.

Question 4

What are three ways to assist your client with pent-up anger?

Answer 4

1. Politely ask him what it is that is troubling him.

2. Teach him to use and practice mental imagery to visualize good things happening to him.

3. Encourage him to extend forgiveness to the person who is the cause of his anger.

Question 5

How might you help a client who is experiencing grief, sadness or depression?

Answer 5

1. Recognize the need to take a little more time with the client, giving effective reassurance as best as you can.

2. Grant them the right to feel sorrow.

3. Simply ask communicating questions and be a good listener.

Question 6

Instead of not showing emotions, what is the constructive way of using emotions?

Answer 6

Self-control

Question 7

What is a learned behavioral pattern for expressing feelings in socially acceptable ways while dealing with a situation intelligently?

Answer 7

Self-control

Question 8

Enumerate the Guidelines for Self-control.

Answer 8

1. Become aware of the impact of your emotion and corral your immediate reaction.

2. Reflect on the situation before responding.

3. Like yourself as a person.

4. Take credit for your good points.

5. Use energy generated by fear or anger, to perform constructive physical activity.

6. Allow yourself to grieve for loss.

7. Use the “I” statement approach as appropriate.