2.4 - Motivation and demotivation

Question 1

financial reward that pays workers a certain percentage of the sale of each good/service that they are responsible for

Answer 1

commission

Question 2

incentive scheme that rewards more productive workers who exceed a pre-determined benchmark

Answer 2

differentiated piecework

Question 3

breaking down different aspects of a job or task to assign to diff people to each part of work to improve efficiency/output

Answer 3

division of labour

Question 4

non-financial motivator that involves developing the potential of workers or teams by granting them the authority to make decisions/execute their own idea to solve business problems

Answer 4

empowerment

Question 5

rewards staff by giving them shares in the company or selling shares at discounted prices

Answer 5

employee share ownership schemes

Question 6

Adams’ theory of motivation which suggests that ppl compare fairness based on ratio of input (effort) to output (rewards)

Answer 6

equity theory

Question 7

desire of ppl to feel respected, having a value and having self-respect

Answer 7

esteem needs

Question 8

ppl behave in a certain way in exchange for rewards based on their expectations; ppl will only put in effort if they expect their role will help achieve the required result

Answer 8

expectancy theory

Question 9

hiring ppl from outside the business

Answer 9

external recruitment

Question 10

financial rewards paid in addition to wage/salaries, like subsidised meals, housing allowance, pension fund contributions

Answer 10

fringe payments

Question 11

factors that must be met in order to prevent dissatifaction and factors that actually motivate ppl

Answer 11

herzberg’s motivations-hygiene theory

Question 12

ppl are motivated by diff levels of needs: physiological, safety, social, esteem and self-actualization

Answer 12

Maslow’s hierarchy of needs

Question 13

aimed at introducing new employees to the organization

Answer 13

induction training

Question 14

hiring ppl who already work for the business to fill a vacant post

Answer 14

internal recruitment

Question 15

giving workers more responsibilities and more challenging jobs

Answer 15

job enrichment

Question 16

form of job enlargement whereby workers are given diff tasks but of the same level of complexity to help reduce problem associated with repetitive tasks

Answer 16

job rotation

Question 17

percent of the workforce that leaves the organization in a given time period (usually 1 year)

Answer 17

labour turnover

Question 18

desire, effort and passion to achieve something; willingness to complete a task or job with intent and purpose

Answer 18

motivation

Question 19

factors that F. Herzberg considered to increase job satisfaction and motivation levels (praise/recognition)

Answer 19

motivators

Question 20

occurs when ppl do smth because they need to, so they feel obligaed to

Answer 20

movement

Question 21

lowest hourly pay that all firms must remunerate their workers

Answer 21

national minimum wage

Question 22

non-monetary factors that motivate ppl by offering psychological and intangible benefits (factors not directly linked to the money)

Answer 22

non-financial rewards

Question 23

training and conducted off-site, such as at a tertiary college/hotel conference centre

Answer 23

off the job training

Question 24

training carried out whilst at the workplace (delivered by a manager, supervisor or other specialist)

Answer 24

on the job training

Question 25

payment system that rewards ppl who meet set targets over a period of time

Answer 25

performance-related pay (PRP)

Question 26

requirements for human survival, including food, water, shelter and warmth

Answer 26

physiological (basic) needs

Question 27

level of output per worker; indicator of motivation as employees tend to be more productive with increased levels of motivation

Answer 27

productivity

Question 28

financial reward system which remunerates workers a certain percentage or amount of the annual profits that the firm earns

Answer 28

profit-related pay

Question 29

(non-financial reward) opportunity to make a difference

Answer 29

purpose

Question 30

overall compensation package (salaraies, commission, profit-related pay, share ownership schemes, fringe benefits)

Answer 30

remuneration

Question 31

requirements that make ppl feel safe, such as job security

Answer 31

safety needs (security needs)

Question 32

financial payment that rewards workers a fixed annual amount of money (paid per month)

Answer 32

salary

Question 33

specialisation and division of labour help to increase the level of productivity

Answer 33

scientific management

Question 34

highest level of needs (Maslow's hierarchy of needs) occurs when ppl become the very best that they can be and fulfil their potential

Answer 34

self-actualization

Question 35

requirement to be accepted by others

Answer 35

social needs (love and belonging needs

Question 36

non-financial motivation, involved the combined efforts of a group of workers to achieve organizational goals

Answer 36

teamwork

Question 37

payment system that rewards staff for the time (instead of output) that they put into work

Answer 37

time rate

Question 38

process of providing opportunities for workers to learn and acquire employment-related skills

Answer 38

training

Question 39

financial reward payment system based on time or output; paid as time rate (hours) or piece rate (output)

Answer 39

wages