2.4 Resource Management Flashcards

(59 cards)

1
Q

What is job production?

A

Involves making one- off items to suit each customer’s individual requirements

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2
Q

Pros of job production

A

Higher quality
Flexible production method
Employees can be better motivated meaning more job satisfaction

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3
Q

Cons of job production

A

Cost per unit is very high
Reliant on staff with high skills
Relies on close consultation with the client

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4
Q

What is Batch production?

A

Makes a group of products to one specification at a time, allowing some variation in products, yet some specialisation.

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5
Q

Pros of batch production

A

Allows variation in the product being made.
Lower skilled workforce means lower wages can be paid.
Faster than job production as making a batch of identical products speeds up the production process.

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6
Q

Cons of batch production

A

More costly as specialist machinery will be needed.
Workers may be less motivated with repetitive work.
Cost per unit will be high as machinery will need to be adjusted between batches.

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7
Q

What is flow production?

A

Refers to the production of a single standardised product.

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8
Q

What is automation?

A

Means using machines to complete tasks within a process.

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9
Q

Pros of flow production

A

Unit labour costs are extremely low.
High volumes allow huge demand in mass markets to be met.
Consistent quality

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10
Q

Cons of flow production

A

High initial costs of installing production machinery.
Products need to be identical.
Repetitive work leading to low motivation.

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11
Q

What is cell production?

A

Involves organising workers into small groups/ cells that can produce a range of different products more quickly than job production allows.

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12
Q

Pros of cell production

A

Less time moving from place to place
Group working allows ideas to be generated within the cell for improvements to processes
Motivating for workers to see a completed product

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13
Q

Cons of cell production

A

Heavily reliant on people rather than automation meaning costs are high
Production volumes will not be as high as in flow production
Huge investment in machinery for each cell

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14
Q

When is cell production most effective?

A

When there is a need for flexibility but also high production volumes.

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15
Q

What is productivity?

A

Output per unit of input per time period

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16
Q

Formula for productivity

A

total output divided by no. of workers

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17
Q

Factors influencing productivity and efficiency

A

Quality/ age of machinery
Skills/ experience of workers
Level of employee motivation

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18
Q

Efficiency

A

Measures the extent to which the resources used in a process generate output without wastage leading to failing average cost of production

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19
Q

What is Labour intensive production?

A

A production process that relies heavily on human input with little use of automation

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20
Q

Issues with Labour intensive production

A

High proportion of total costs

Managing labour costs becomes critical

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21
Q

What is capital intensive production?

A

A production process that uses high levels of automation reducing the role of humans as much as possible replacing them with machines.

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22
Q

Issues with Capital intensive production:

A

Initial costs will be very high due the need of specialist machinery
Running costs will be relatively low
May offer little flexibility in terms of product variations.

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23
Q

What is capacity?

A

The term used to describe the maximum possible output of a business.

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24
Q

What is capacity utilisation?

A

The proportion of maximum capacity being used by the business.

25
What is the formula for capacity utilisation?
Actual output --------------------- times by 100 Maximum output
26
What are the implications of under utilisation?
Fixed costs per unit will be higher Leads to fears for job security among staff, damaging morale Causes poor morale among managers
27
What are the implications of over utilisation?
Firm may be unable to accept new orders, potentially turning customers away to rivals. There will be little to no time to carry out maintenance on machines/ train staff.
28
How to improve capacity utilisation:
Increase current output by boosting volume of sales through advertising/ cutting selling price. Reduce maximum capacity by selling off assets/ laying off staff.
29
What is stock?
The materials, partially made products or finished goods owned by a business that have not been sold.
30
What is a stock control diagram used for?
To control/monitor the flow of stock
31
What are the key features of a stock control diagram?
Maximum stock level Re order level Minimum stock level (Buffer stock) Lead time
32
What is buffer stock?
Stock that is held just in case there is a problem with delivery of new stock or a sudden increase in demand.
33
Why would a business keep buffer stock of raw materials?
Can continue with production even if there is a problem with stock deliveries. If a batch of supplies is found to be faulty, buffer stock can be used to continue production.
34
What would a business keep a buffer stock a finished goods?
Allows the firm to accept rush orders from customers. Helps ensure the business can always supply customers when they need a product.
35
What are the disadvantages of holding buffer stock?
Costs associated with stock holding e.g storage, insurance Risk of wastage e.g out of date, damaged of obsolete
36
What are the drawbacks of having too much stock?
Opportunity cost Cash flow problems Increased storage costs Increased financing costs Increased wastage
37
What are the drawbacks of holding too little stock?
Lost customers Delays in production Loss of reputation
38
What is just in time stock management?
A Japanese rooted approach to stock management that aims to eliminate buffer stock completely.
39
What are the benefits of using JIT?
Less costs in holding inventory Less working capital required Avoids having unsold stock Less obsolete/ ruined inventory
40
What are the drawbacks of JIT?
Little room for error Very reliant on suppliers High initial set up costs Unexpected orders harder to meet Any delays in delivery cause production to stop
41
What is waste minimisation?
Reducing the amount of raw materials used.
42
What is lean production?
A collective term for a range of Japanese techniques designed to eliminate waste from business processes.
43
What is the competitive advantage from lean production?
Higher levels of productivity, reducing labour cost per unit Less space of stock, reducing fixed costs Higher quality, giving repetitional advantages/ greater repeat custom Faster development of new products
44
What is quality?
The ability of a good/service to meet customers expectation.
45
What factors may influence customers interpretation of quality?
Price Brand Nature of good or service Customers personal expectations/experiences
46
How can quality be measured?
Function Aesthetics Performance e.g durability Reputation
47
What are methods of improving quality?
Training/ motivating employees Working closely with suppliers Understanding customers expectations Using technology Quality systems e.g QC,QA,TQM
48
What is quality control?
Involves checking a good/service before it is delivered to a customer i.e at the end of the process to ensure it meets specified quality performance criteria
49
What are the strengths of quality control?
Quality can be monitored Stops faulty products reaching customers Common problems can be identified Often a robust system Inspector takes responsibility
50
What are the weaknesses of quality control?
Problems only identified at the end of the process Waste levels may be high Takes responsibility away from operatives
51
What is quality assurance?
The checking of a product or service at each stage of its production e.g as it travels along a production line
52
What are the strengths of quality assurance?
Spots any faults early saving resources being wasted at the next stage of the production process Ensures clear systems are in place Enhances the reputation of the business as less chance of faulty goods reaching the end customer Motivates workers who are responsible for ensuring quality standards are met
53
What are the weaknesses of quality assurance?
Requires staff training/ high levels of staff commitment May demotivate workers who feel under pressure Can slow the production process and labour productivity leading to higher unit costs Opportunity cost of managers time when initially implementing systems and procedures
54
What is total quality management?
A way of encouraging staff to think about the business.
55
What are the strengths of total quality management?
Not paying for inspectors Empowered employees are motivated Improved quality = more satisfied customers More involved workers More effective management and decision making
56
What are the weaknesses of total quality management?
Takes time to introduce Some staff will be resistant to change Will cost to train staff Employees may not welcome extra responsibility
57
What are quality circles?
Groups of staff (5-20) who meet regularly to find quality improvements.
58
What is Kaizen?
A system that concentrates of small but frequent improvements in every aspect of the production process. Key features of continuous improvement and eliminating wastage.
59
How can you get competitive advantage from quality management?
Can help achieve lower unit cost (less wastage) Positive image to consumer and distributors USP Motivated workforce Premium prices