2.4 Resource Management Flashcards

1
Q
A
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2
Q

What is job production??

A

One-off items produced by skilled workers

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3
Q

What is 1 positive and 2 negatives of job production??

A

Positive = customers willing to pay higher prices

Negative = lower productivity, increased costs (paying skilled workers)

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4
Q

What is batch production??

A

Small batches of identical products made

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5
Q

What are 2 positives and 2 negatives of batch production??

A

Positives = allows flexibility of output, benefits from economies of scale

Negatives = charge lower prices, cost & inconvenience of storing lots of raw materials

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6
Q

What is flow production??

A

Uses assembly line to produce lots of idneitcal products

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7
Q

What are 2 positives and 1 negative of flow production??

A

Positives = economies of scale, charge lower (competitive) prices

Negatives = if machines break down, it delays every product

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8
Q

What is cell production??

A

Flow divided into tasks for groups of workers to do

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9
Q

What are 3 positives and 1 negative of cell production??

A

Positives = increased worker motivation (not alone), higher quality, easier to alter product for customer needs (alter between stages)

Negative = lower productivity than flow

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10
Q

What is productivity measured as??

A

Output per unit of input, per unit of time

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11
Q

What are the benefits and drawbacks of using machines for productivity??

A

+ faster and operate for longer hours

  • older ones need more maintenance
  • need reprogramming is changes are made
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12
Q

How is a human workforce beneficial for productivity??

A
  • Training ensures they know best and quickest methods
  • Targets can motivate (and demotivated if too ambitious)
  • Piece work & supervisors can motivate
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13
Q

What is efficiency??

A

When production happens at an overall minimum average cost

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14
Q

What are the 4 ways of increasing efficiency??

A
  • Increase productivity
  • Cut costs
  • Reconsider design mix (to make product easier & cheaper)
  • Minimise waste
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15
Q

What are labour-intensive firms??

A

People-heavy (use more workers and less machinery)

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16
Q

What are 2 benefits & 2 drawbacks of labour-intensive firms??

A

Benefits = Lower costs of not buying machines, humans can be retrained for new task

Drawbacks = Harder to manage people, costs of production increase with wages

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17
Q

What are capital-intensive firms??

A

More machinery & relatively few workers

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18
Q

What are 2 benefits & 2 drawbacks of capital-intensive firms??

A

Benefits = Machines often cheaper after initial investment, consistently quality, works 24/7

Drawbacks = inflexible (only suited to 1 task), delays if it breaks (less sales & reputation)

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19
Q

What’s capacity??

A

Maximum output a business can produce in given period without buying more fixed assets

20
Q

What is capacity utilisation??

A

How much capacity a business is using

21
Q

What’s the equation for capacity utilisation??

A

Current output/ max possible output x 100

22
Q

What are the 4 drawbacks of over-utilisation??

A
  • Turn away potential customers (can’t increase output more)
  • If machine breaks down, work piles are delayed
  • No time for equipment maintenance
  • No margin of error
23
Q

How can firms increase their capacity if they’re approaching 100% utilisation??

A
  • Use facilities more during working week
  • Buy more machines
  • Recruit new staff
  • Increase productivity
  • Outsource during busy periods
24
Q

What are the 3 drawbacks of under-utilisation??

A
  • FC have to be spread over fewer units of output, so unit costs increase (firm may need to increase prices)
  • Negative brand image
  • Reduce employee motivation (less work to do)
25
What are the 3 ways a firm can deal with under-utilisation??
- Stimulate demand by changing marketing mix - Fill spare capacity with outsourced work for other businesses - Reduce capacity (rationalisation)
26
What are the short-term and long-term ways of rationalising??
Short-term = stop overtime, reduce length of working week Long-term = not replacing staff when they retire (natural wastage), sell off factories/equipment, make staff redundant
27
What is stock??
Store of raw materials, w.i.p & finished goods
28
What's buffer stock??
Minimum level of stock so it won't run out
29
What are 3 things that the amount of buffer stock needed depends on??
- Storage available - Type of product - Rate at which stock's used up - Lead time (amount of time it takes supplier to deliver stock)
30
What are the benefits of holding buffer stock??
- Avoid running out of stock - Meet demand - Avoid customer loss to rivals - Economies of scale
31
What are the drawbacks of holding buffer stock??
- Storage costs (rent, heating, lighting, etc) - Wastage costs (throwing away unusable storage e.g. obsolete) - Opportunity costs (Capital held in stock could be used elsewhere)
32
What are stock-in and stock-out costs??
Stock-in = Costs of holing too much stock Stock-out = Costs of running out of stock (e.g. paused production but still having to pay workers & rent)
33
What's lean production??
Minimising waste whilst improving rate of output & quality of finished products Leads to lower costs = lower prices = competitive advantage
34
What's Just-in-time (JIT) Management??
Method of lean production. Reduces waste by having as little stock as possible
35
What are 3 benefits of JIT management??
- Low storage costs - Less waste - Flexibility to meet changing demand
36
What are 3 drawbacks of JIT management??
- Frequent deliveries (hard to organise & stressful) - No economies of scale - Unreliable suppliers have large impact
37
What are the 3 reasons quality is important??
- Customer loyalty - Good reviews (reputation) - Customer satisfaction
38
How does focussing on quality reduce costs & increase revenue??
- Less raw materials and worker & machine time used up fixing mistakes - Fewer complaints & refunds - Quality can act as USP
39
What are the 2 methods of quality management??
Quality control Quality assurance
40
What's quality control??
Checking goods once made or delivered. Assumes errors are unavoidable!
41
What's quality assurance??
Introducing measures into production process to prevent errors. Assumes errors are avoidable. More motivating as employees check own work. Could result in products being only 'acceptable', not high standard
42
What's TQM??
Total Quality Management Quality is at the centre of everything a business does. Quality is embedded in the business culture
43
What are 2 benefits & 2 drawbacks of TQM??
+ Teamwork + Less waste - Time-consuming to introduce - Demotivating
44
What are quality circles??
All workers meet at regular intervals for quality control issues
45
What's Kaizen??
Lean production method. Culture of continuous improvement, employees should improve their work slightly all the time rather than one-off improvements!
46
What is the benefit and drawbacks of Kaizen??
+ Workers feel involved - Small changes over time aren't useful for urgently improving quality