2.4.4 Quality managment

Question 1

define quality

Answer 1

how well a product/service does what its designed to go

Question 2

define quality control

Answer 2

checking and reviewing the finished good

Question 3

examples of quality control

Answer 3

inspection, testing and sampling

Question 4

define quality assurance

Answer 4

how a business can design the way a product is produced/delivered to minimise chances that output will be sub standard

Question 5

quality assurance con

Answer 5

each worker has different standards, time consuming

Question 6

define total quality management

Answer 6

management approach change in businesses culture that puts quality as the heart of the business

Question 7

total quality management pro’s

Answer 7

• not paying for inspectors
• motivated employees
• enhanced reputation
• builds good partnership with suppliers

Question 8

total quality management con’s

Answer 8

• time to be introduced
• cost to train staff
• defects may not be spotted
• resistant staff

Question 9

define quality circles

Answer 9

group of employees who meet on a regular basis to talk about quality problems that are relevant to the part of production process they work on

Question 10

define kaizen

Answer 10

all employees should continually seek ways to improve their own performance taking ownership

Question 11

define competitive advantage through quality

Answer 11

enables them to appear superior to rivals in eyes of customers, may be willing to pay more and repeat purchases