1.02 Stress, Burnout and Secondary Trauma

Question 1

A non-specific demand made on the body and the mind

Answer 1

Stress

Question 2

Stages of Stress

Answer 2

what ARE the symptoms?

1) Alarm
2) Resistance
3) Exhaustion

Question 3

4 Steps Dealing with Stress

Answer 3

think SIMPle

1) Spot the Symptoms
2) Identify the sources of stress
3) Manage the Daily Hassles and Manage your Time
4) Plan to deal with your own stress

Question 4

Motivating, stimulating and energizing demand

Answer 4

Pressure

Question 5

3 Steps to Organizing Your Time

Answer 5

1) Conduct a Time Audit
2) Make Adjustments
3) Prioritize and plan ahead

Question 6

7 Steps for Problem Solving

Answer 6

1) Identify the problem
2) Gather data
3) Think systematically
4) Think creatively
5) Weigh up potential solutions
6) Put chosen solution into action
7) Measure success

Question 7

5 Steps for Communicating Assertively in the Workplace

Answer 7

1) Choose the right approach
2) Practice projecting a positive image
3) Condition others to take you seriously
4) Use positive body language
5) Recognize different communication styles

Question 8

4 Different communication styles

Answer 8

Aggressive
Passive
Passive Agressive
Assertive

Question 9

Consists of emotional exhaustion, depersonalization, and low productivity
Compromises the quality of care

Answer 9

Burn out Phenomenon

Question 10

Burn out Phenomenon may lead to

Answer 10

impairment of health, grief and suffering

Question 11

Condition wherein individuals feel less compassionate over time

Answer 11

Secondary traumatic stress disorder
or
Compassion fatigue

Question 12

Symptoms associated with compassion fatigue

Answer 12

Apathy
Isolation
Bottled up emotions
Substance abuse

Question 13

Horowitz Ideal Course of Recovery

Answer 13

1) Perceive the event correctly
2) Translate perceptions into clear meaning
3) Relate meaning to current belief, attitude or meaning
4) Revise memories, attitudes and/or belief systems to fit new developmental line
5) Decide appropriate action

Question 14

Stages of burnout

Answer 14

1) Honeymoon stage
2) Disillusionment stage
3) Brownout stage
4) Frustration stage
5) Despair stage

Question 15

Stage of realizing but not taking into action

Answer 15

Honeymoon stage

Question 16

Stage of appearing to function well but already in escapist behavior
Less productive

Answer 16

Brownout stage

Question 17

Stage of ignoring signs (negative feelings, manifest anger, less enthusiasm, cynicism, detachment)

Answer 17

Frustration stage

Question 18

Stage with feelings of failure, pessimism, self-doubt, loneliness, emptiness and the desire to run away

Answer 18

Despair stage

Question 19

Secondary Traumatic Stress factors

Answer 19

1) Hearing stories

2) Patients not getting well because they keep repeating mistakes