B1.1 Vokabel 4: Kundenservice Flashcards by user delete | Brainscape

Q

The operation

A

die Bedienung (-en)

auch: the waiter

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Q

The quality

A

die Qualität

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Q

The reaction / response

A

die Reaktion (-en)

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Q

The writing

A

das Schreiben (-)

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Q

The publisher

A

der Verlag (-e)

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Q

The advertisement

A

die Werbung

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Q

To subscribe

A

abonnieren

hat abonniert

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Q

To ask / request

A

auf.fordern

hat aufgefordert

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Q

To operate

A

bedienen

hat bedient

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Q

To keep / retain

A

behalten
du behälst
er behält
hat behalten

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Q

To disappoint / let down

A

enttäuschen

hat enttäuscht

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Q

To be disappointed

A

enttäuscht sein

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Q

To achieve / get / receive

A

erhalten
du erhälst
er erhält
hat erhalten

SYN: bekommen

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Q

To send

A

senden

hat gesendet

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Q

twofold / dual
threefold / triple
multi / multiple

A

zweifach
dreifach
mehrfach

-fach = times

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Q

even / yet / actually

“he even came”
“beautiful, in fact very beautiful”

A

sogar

“er kam sogar”
“schön, sogar sehr schön”

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Q

instead of

“he should go instead of me”

A

statt

“er soll statt mich gehen”

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Q

The apparatus / device / equipment

A

der Apparat (-e)

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Q

“at the device”

(usually “please hold on the phone”

A

am Apparat

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Q

The announcement / message

A

die Ansage (-n)

Q

The connection / port

A

der Anschluss (-¨e)

Q

The information

A

die Auskunft (-¨e)

Q

The phone extension number

A

die Durchwahl (-en)

auch: die Direktwahl (-en)

Q

The button / key

A

die Taste (-n)

Q

Ready

A

bereit

Q

To hold / keep on standby / keep ready

A

bereit.halten
du hälst bereit
er hält bereit
hat bereit gehalten

Q

To press / push

A

drücken

hat gedrückt

Q

To connect

A

verbinden

hat verbunden

Q

To call back (on the phone)

A

zurück.rufen

hat zurückgerufen

Q

Automatic

A

automatisch

Q

Occupied / busy

A

besetzt

Q

Out of the building / house

A

außer Haus

Q

The department

A

die Abteilung (-en)

Q

The date

A

das Datum

Q

The youth / adolescence

A

die Jugend

Q

The copy

A

die Kopie (-n)

Q

To save (data)

A

speichern

hat gespeichert

Q

Pale

A

blass

auch: bleich

Q

Full

A

voll

Q

Of course / naturally / obviously

A

selbstverständlich

Q

Although

A

obwohl

Q

Despite / nonetheless

A

trotzdem

Q

To replace / substitue

A

ersetzen

hat ersetzt

Q

The sender

A

der Absender (-)

Q

The address / opening salutation (letters)

A

die Anrede (-n)

Q

The subject / concern (letters)

A

der Betreff (-e)

Q

The recipient

A

der Empfänger

Q

The salutation (at the end of a letter)

A

die Grußformel

Q

The signature

A

die Unterschrift (-en)