2.5

Question 1

What does an organisational structure outline?

Answer 1

outlines reporting relationships, roles, responsibilities of employees in the organisation

Question 2

What are the benefits of a well-designed organisational structure?

Answer 2

helps promote clarity, efficiency and accountability

Question 3

What is a hierarchy in organizational design?

Answer 3

levels of authority within an organisation, describing the ranking of positions from top to bottom

Question 4

How does a hierarchy distribute authority and power?

Answer 4

the higher the position in the hierarchy, the more authority and power it holds

Question 5

What are the typical levels included in a hierarchy?

Answer 5

top-level management
middle level management
lower level employees

Question 6

What is the chain of command in organizational design?

Answer 6

formal line of authority that flows downward from top management to lower-level employees

Question 7

What does the chain of command define?

Answer 7

who reports to who and who is responsible for making decisions within organisation

Question 8

What are the benefits of the chain of command?

Answer 8

helps establish a clear communication channel and maintain accountability

Question 9

What is span of control in organizational design?

Answer 9

span of control refers to the number of employees that a manager or supervisor can effectively manage

Question 10

What principle is span of control based on?

Answer 10

principle that a manager can only effectively manage a limited number of employees

Question 11

How does span of control affect the layers of management?

Answer 11

a narrower span of control results in more layers of management
wider span of control results in fewer layers of management

Question 12

Front:
What is a centralized structure in organizational design?

Answer 12

where decision making authority is concentrated at the top of the organisation with senior managers making most of the decisions

Question 13

What is a decentralized structure?

Answer 13

where decision naming authority is distributed throughout the organisation, with lower-level employees having more decision-making power

Question 14

What are the potential benefits of decentralization?

Answer 14

can promote flexibility and innovation within organisation

Question 15

What are the potential benefits of centralization?

Answer 15

Centralization can promote consistency and control within the organization.

Question 16

What are the two main types of organizational structure?

Answer 16

hierarchical (tall)
flat

Question 17

What characterizes a tall organizational structure?

Answer 17

characterised by multiple levels of management and more centralised decision-making process

Question 18

What characterizes a flat organizational structure?

Answer 18

characterised by fewer levels of management and more decentralised decision-making process

Question 19

What are the advantages of a hierarchical (tall) organizational structure?

Answer 19

providing clear hierarchy of authority
promoting specialisation and expertise
offering opportunities for career advancement and promotion

Question 20

What are the advantages of a flat organizational structure?

Answer 20

promoting a culture of collaboration
open communication
faster and more efficient decision-making
encourages creativity and innovation.

Question 21

What are the disadvantages of a hierarchical (tall) organizational structure?

Answer 21

creating communication barriers
slow decision making
potential bureaucracy
excessive levels of management

Question 22

What are the disadvantages of a flat organizational structure?

Answer 22

role ambiguity
lack of clear hierarchy
unclear opportunities for career advancement
potential burnout and overwhelm from taking on multiple roles

Question 23

Why is effective communication important for businesses and their stakeholders?

Answer 23

helps minimise mistakes
ensures everyone understands their roles and expectations
clarifies business values and objectives
provides customers with necessary information about goods and services

Question 24

What should managers ensure regarding communication?

Answer 24

communication is controlled and organized to maintain a suitable level of communication between key stakeholders.

Question 25

What are the characteristics of effective communication?

Answer 25

accurate, clear and easily understood complete appropriate for the intended audience conveyed via right medium provide a chance for feedback

Question 26

What are the consequences of too much communication?

Answer 26

managers being distracted from achieving business objectives employees being distracted from their job roles messages becoming confused for suppliers and customers

Question 27

What are the consequences of too little communication?

Answer 27

can leave people feeling ignored or undervalued managers lacking crucial information for good decisions affect staff motivation or cause leads to complaints about poor customer service due to unavailable product or service information

Question 28

What are some barriers to effective written communication?

Answer 28

poor spelling and grammar illegible handwriting unclear presentation

Question 29

What are some barriers to effective verbal communication?

Answer 29

language difficulties speed of speaking strong accents

Question 30

What is jargon and how can it act as a barrier to communication?

Answer 30

technical language or acronyms that may not be understood by non-expert thus acting as a barrier to effective communication

Question 31

What are some different ways of working?

Answer 31

full-time part-time freelance shift working temporary contract flexible hours permanent fixed term zero hours

Question 32

What distinguishes full-time employees from part-time employees?

Answer 32

full-time employees typically work more than 35 hours per week part-time employees work fewer hours but are entitled to same benefits such as paid holidays

Question 33

What does flexible working entail?

Answer 33

Flexible employees, whether full-time or part-time, have some choice over when they complete their hours of work.

Question 34

Describe shift working.

Answer 34

involves working set hours outside of the normal nine-to-five pattern, usually on a rotation basis with time off between types of shift

Question 35

What is the difference between a permanent contract and a temporary contract?

Answer 35

permanent contract means a worker is employed until they choose to leave or are made redundant temporary contract lasts for a specified period of time

Question 36

What impact has technology had on ways of working?

Answer 36

made remote working a popular option for many business allowing employees to work from home enjoy greater flexibility better work-life balance

Question 37

What are the benefits of remote working for businesses?

Answer 37

reduced costs due to less workspace needed lower absentee rates increased staff motivation retention due to flexible working options

Question 38

What are the benefits of remote working for employees?

Answer 38

opportunity for flexibility in starting and finishing work reduced time spent on commuting decreased distractions from colleagues leading potentially higher productivity

Question 39

How has technology impacted communication with stakeholders?

Answer 39

made communication quick and. cost effective

Question 40

How do mobile devices contribute to productivity outside of the normal workplace

Answer 40

allow employees to remain productive outside their normal workplace by providing access to work-related tasks and resources from anywhere

Question 41

What are the responsibilities of a Director?

Answer 41

overseeing overall business performance target setting making key business decisions reporting to shareholders and other key shareholders

Question 42

What are the responsibilities of a Senior Manager?

Answer 42

managing and leading business functions developing functional strategies overseeing the work of teams and supervisors making medium-term decisions

Question 43

What are the responsibilities of a Supervisor or Team Leader?

Answer 43

managing a group of workers delegating work rewarding and disciplining operative staff making routine decisions department budgeting organising staffing

Question 44

What are the responsibilities of Operative or Support Staff?

Answer 44

carrying out work delegated by supervisors supporting colleagues as directed

Question 45

What is the recruitment process for businesses

Answer 45

involves identifying needed job roles and seeking people to fill vacancies included various recruitment documents

Question 46

What are the key recruitment documents used by businesses

Answer 46

person specification CV job description application form

Question 47

What is a person specification?

Answer 47

document that captures essential and desired characteristics of an ideal candidate for the job including qualifications, experience, skills and personal characteristics

Question 48

what is a job description.

Answer 48

document that lists ket duties and responsibilities that the employee will perform, along with details such as hours location managerial responsibilities and pay

Question 49

What happens once a job is advertised?

Answer 49

Once a job is advertised, businesses may accept applications from candidates via CV or an application form.

Question 50

What are the benefits of using an application form for recruitment?

Answer 50

include all applicants providing identical information in the same format, making them easy to compare

Question 51

What are the benefits of using a CV for recruitment?

Answer 51

include more applicants as it is easier to candidates to prepare and adapt a standard CV