2.5 Making human resource decisions

Question 1

An organisational structure is

Answer 1

How a business organises its staff to represent the different layers of management

Question 2

A hierachal structure is

Answer 2

One with many layers of management
Long chains of command
Narrow span of control

Question 3

A flat structure is

Answer 3

One with only a few layers of management.
Short chain of command
Wide span of control

Question 4

Span of control is

Answer 4

The number of staff that a manager has responsibility for

Question 5

Chain of command is

Answer 5

The route by which orders and feedback flow

Question 6

Delayering is

Answer 6

A process where a business removes layers of management to flatten its structure

Question 7

Delegation is

Answer 7

A process where tasks are given to members of staff furthe down the chain of command

Question 8

Subordinates are

Answer 8

Members of staff below a certain manager in a chain of command

Question 9

Centralised structures are

Answer 9

When business decisions are all made at the top of the business

Question 10

Decentralised strcutures are

Answer 10

When a business allows decisions to be made by managers and subordinates further down the chain

Question 11

Centralised structure benefits

Answer 11

Consistency in decisions
Business can move in clear direction towards aim
Operations and decisions are closely controlled
Chain of command is clear

Question 12

Centralised structure disdvantages

Answer 12

Demotivates employees
May not adapt to different locations
Lower productivity

Question 13

Decentralised structure benefits

Answer 13

Improved employee motivation
Managers make specific decisions for the situation
More employee responsibility

Question 14

Decentralised structure disdvantages

Answer 14

Not as much consistency
Managers may make inexperienced decisions
Can overall negatively affect business performance

Question 15

Insufficient communication leads to

Answer 15

Bad efficiency and motivation
Employee confusion and dissatisfaction
Decreased productivity and business performance

Question 16

Excessive communication leads to

Answer 16

Stress and overload on employees
Lowered effiency and motivation

Question 17

Barriers to effective communication

Answer 17

Poor explanations and writing
Tech issues
Lack of understanding

Question 18

3 types of work hours

Answer 18

Full-time
Part-time
Fexible/zero hours

Question 19

Full-time hours means

Answer 19

An employee working more than 35 hours per week

Question 20

Part-time means

Answer 20

An employee working anything less than 35 hours a week

Question 21

Flexible hours means

Answer 21

That an employee has a ste number of hours they need to work, but can work them whenever

Question 22

Zero hours contracts are

Answer 22

When an employee has no set hours, but is given work when needed instead

Question 23

3 types of work contracts

Answer 23

Permanent
Temporary
Freelance

Question 24

Permanent contract is

Answer 24

One that has no fixed end date. Employee leaves when they decide

Question 25

Temporary contract is

Answer 25

One that has a specific end date

Question 26

Freelance contracts are

Answer 26

Where a self-employed individual is engaged to carry out a specific piece of work over a defined space of time

Question 27

Technology impacts on work

Answer 27

Increased effiency Remote working

Question 28

5 main job roles

Answer 28

Directors Senior managers Supervisors and team leaders Operational staff Support staff

Question 29

Directors are

Answer 29

People at the top of a business

Question 30

Senior managers are

Answer 30

The people below the directors

Question 31

Supervisors and team leaders are

Answer 31

The people below managers who control a team and ensure others are fulfilling their roles

Question 32

Operational staff are

Answer 32

The staff that fulfill the purpose of a business

Question 33

Support staff are

Answer 33

People that assist with the daily operation of a business, not directly through the main purpose of a business

Question 34

4 pieces of documentation of business recruitment

Answer 34

Job description Person specification Application form CV

Question 35

Person specification is

Answer 35

A document made by a business with a vacancy that provides info about the type of person needed

Question 36

Job description is

Answer 36

A document by a business with a vacancy that lists the duties of the job

Question 37

Application form is

Answer 37

A form completed by the person when they apply for the job

Question 38

A CV is

Answer 38

Curriculum Vitae. A written document that is submitted alongside an application form

Question 39

Internal recruitment is

Answer 39

When a job is promoted to current employees in a business

Question 40

Advantages of internal recruitment

Answer 40

Quick Applicants are already known Applicants may have previous experience in role Cheaper to recruit and advertise

Question 41

Disadvantages of internal recruitment

Answer 41

Usually small pool of people Inexperienced applicants Lack of fresh ideas

Question 42

External recruitment is

Answer 42

When a job is promoted to people outisde the business

Question 43

Advnantages of external recruitment

Answer 43

Bring new ideas Fresh enthusiasm and skills Larger pools of applicants

Question 44

Disadvantages of external recruitment

Answer 44

Employee takes time to settle Expensive New employee may cause disagreement Takes more time

Question 45

6 ways of training and developing employees

Answer 45

Formal training Informal training Self-learning Ongoing training Target setting Performance reviews

Question 46

Formal training is

Answer 46

Official, structured training that is job specific or to gain a qualification. AKA Off-the-job training

Question 47

Informal training is

Answer 47

Less structured training. On-the-job training.

Question 48

Self-learning is

Answer 48

Employees teaching themselves without another person teaching them

Question 49

Ongoign training is

Answer 49

A continuous training that takes place constabntly while an employee works

Question 50

Target setting is

Answer 50

Setting goals for employees for them to improve in their role or get promoted

Question 51

Performance reviews are

Answer 51

Formal meetings between employees and managers to discuss performance. Often known as appraisals.

Question 52

Training improves employee ...

Answer 52

Motivation and retention

Question 53

Enmployees are often retrained for

Answer 53

New technology

Question 54

Motivation is

Answer 54

How driven and happy an employee is in their role

Question 55

Good motivation in a workplace leads to

Answer 55

Attracting employees Retaining employees Increased productivity

Question 56

Financial methods of motivation

Answer 56

Remuneration Bonuses Comission Promotion Fringe benefits

Question 57

Remuneration is

Answer 57

Money employees are paid for working eg salaries and wages

Question 58

Bonuses are

Answer 58

Additional remuneration for good performance

Question 59

Commission is

Answer 59

The money paid on top of normal remuneration as a percentage per sale

Question 60

Promotions are

Answer 60

When an employee moves up the operational structure

Question 61

Fringe benefits are

Answer 61

Additional employment perks awarded to employees

Question 62

3 non-financial methods of motivation

Answer 62

Job rotation Job enrichment Autonomy

Question 63

Job rotation is

Answer 63

When an employee has variety in the day-to-day. Either rotation in job roles or in duties within their role

Question 64

Job enrichment is

Answer 64

Enhancing employees roles by providing a wider range of tasks to complete

Question 65

Autonomy is

Answer 65

When employees have more control to make their own decisions about the work they are going to do