Lesson 2 Flashcards

1
Q

adjective: a person who makes their own decisions rather than being influenced by someone else.

A

autonomous

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

an expert or leader

A

a guru

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

the amount of money that they are paid for the work that they do

A

remuneration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

a written statement of the amount of money and property that a company or person has, including amounts of money that are owed or are owing.

A

balance sheet

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

manager - respect

A

Managers have to earn respect.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

responsibility, accountable

A

Good managers accept responsibility and they have to be accountable, so if they make a mistake, it’s their mistake.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

autonomous, creative, imaginative

A

It is critical also to provide employees with opportunities to be autonomous, creative and imaginative.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

take risks, new ideas

A

Encourage your people to take risks. Let them try out new ideas.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

everyone - respect

A

Treat everyone with respect.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

supplier - customer; top - car park attendant

A

Managers have to concentrate on all people involved with the business, from supplier to customers, and all the employees from the top level to the car park attendant.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

people + relationship

A

The real core is to focus on people and build relationships with everyone.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

synonym: try out

A

experiment with

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

synonym: be introduced

A

set up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

synonym: change how people work to meet changes

A

adapt to changes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

synonym: reduce

A

cut down on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

synonym: resolve

A

sort out

17
Q

synonym: focus on

A

concentrate on

18
Q

synonym: profit from

A

take advantage of

19
Q

synonym: show the way ahead through example

A

lead by example

20
Q

synonym: take responsibilty for

A

be accountable for

21
Q

tell bad news:

A

I’m sorry to say …
It seems …
Unfortunately …

22
Q

Make suggestions:

A

I think we should …
I suggest that …
It might be a good idea to …
It would also be useful to …

23
Q

Make requests:

A

Is that convenienct for you?
Could you suggest …?
Could you have another look at …?

24
Q

Ending:

A

Do please call me if you need any further explanation or assistance.