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Business Management > AOs3 > Flashcards

AOs3 Flashcards

1
Q

What is operations management?

A

The management of resources to achieve efficient output of goods or services

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2
Q

What is operations system?

A

The part of the business that produces products b processing inputs to make a desired output

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3
Q

What are the five management functions?

A

Marketing, operations, human resources, finance, research and development

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4
Q

What is manufacturing or trading?

A

Can be stored as inventory
Minimal customer contact
Productivity is easy to manage.

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5
Q

Way are the features of a service

A 
Output is intangible 
Output is performed
Productivity is hard to measure
High degree of customer contact
Production and consumption occur simultaneously
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6
Q

Define operations system

A

The part of the business that produces products by processing bouts to make desired outputs

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7
Q

Define operations

A

A series of processes and procedures undertaken in order to create output.

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8
Q

Define operations manager

A

The manager of the operations system. This person oversees the transformation of inputs into outputs

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9
Q

What are the three key elements to the organizations system

A

Inputs
Processes
Outputs

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10
Q

Define productivity

A

A measure of the functioning, effectiveness and efficiency of a production system as determined by the level of output obtained from a set level of inputs

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11
Q

How do we increase productivity?

A

Decreasing inputs for a fixed output

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12
Q

What are five factors determining an LSO productivity

A 
Technology
Research and development
Equipment and facilities
Tasks and processes
Layout of facilities
Communication processes
Workplace safety
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13
Q

What are the four operational management strategies?

A

Facilities management
Materials management
Quality management
Use of technology

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14
Q

What is facilities management

A

The plant and equipment needed to carry out operation

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15
Q

Define facilities layout planning

A

Designing the best physical layout for the organizations facility.

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16
Q

What are the three types of operations layout (facilities)

A

Process layout
Product layout
Fixed-position layout

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17
Q

Define process layout

A

A facilities layout in which equipment and workstations are grouped together according to their function

18
Q

Define product layout

A

A facilities layout in which equipment and workstations are arranged in a line to provide a sequence of specialized tasks

19
Q

Define fixed-position layout

A

A facilities arrangement in which workers and equipment come to a product that stays in one location

20
Q

What is materials management

A

The area of operations management which deals with the planning, organizing, control of inputs used in operations

21
Q

Define inventory

A

An organizations stock of materials

22
Q

What four types of materials need to be managed?

A

Material inputs
Work-in-progress
Spare parts
Finished goods

23
Q

How can the inventory be managed

A 
How much to order
Timing of ordering
Security of stock
Physical movement of stock
Regular stocktakes
Maintaining a secure accounting system
24
Q

Define master production schedule

A

This is a plan of what produced, when it all be produced and the quantity

25
Q

Define Materials requirement planning

A

This document outlines all of the materials that will be required to complete the production targets that have been set out in the MPS

26
Q

What is quality management?

A

The management of the production process to ensure that outputs produced are consistently reliable and durable

27
Q

What are the three main quality systems?

A

Quality control
Quality assurance
Total quality management

28
Q

What is quality management important?

A

Helps with competitiveness

They realize they must abide by the law that protect consumers from faulty products/services

29
Q

What s quality control?

A

A process where the goods and services are checked during the production process to see if the product meets he required standard

30
Q

What is quality assurance?

A

A process through which an organization achieves a level of quality in it’s goods and services that is defined by an independent body

31
Q

What is total quality management?

A

A quality system that takes a ‘whole organization approach’ to achieve and maintain quality.

32
Q

What are the three parts to total quality management?

A

Continuous improvement
Customer focus
Employee participation and teamwork

33
Q

How does technology help the organization

A

Produce more
Improve quality
Make fewer errors
Reduce waste and cost

34
Q

What are sme problems with technology

A 
Cost
Pressure to use
Loss of jobs
Training
Repairs
35
Q

What is computer aided design?

A

The use of computers and software to prepare product designs

36
Q

What is computer aided manufacturing?

A

The use of computers in the control and design of the manufacturing process

37
Q

What’s electronic data interchange?

A

Computer to computer data exchange between organizations

38
Q

What’s customer relationship management

A

A form of B2C computers technology that aims to improve communications with customers

39
Q

What are KPIs for operations

A 
Efficiency
Waste
Productivity
Customer satisfaction
Profit
40
Q

What does ESM stand for?

A

Ethical and socially responsible management

41
Q

ESM should:

A

Have decision making and actions show concern for morality
Be automatic and intuitive
Build culture into the organization

42
Q

Define social responsibility

A

The idea that businesses should act in ways that fit n with the community standards

Business Management (3 decks)

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