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Comm Vocab Exam 2 > Ch 9 & 10 > Flashcards

Ch 9 & 10 Flashcards

0
Q

interdependent

A

dependent on each other; one person’s actions affect the other person

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1
Q

Ch 9

interpersonal conflict

A

expressed struggle between at least 2 interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals.

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2
Q

Name the process of conflict. (5)

A
  • Prior Conditions
  • Frustration Awareness
  • Active Conflict
  • Resolution
  • Follow-Up
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3
Q

constructive conflict

A

conflict thats helps build new insights and establishes new patterns in a relationship

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4
Q

destructive conflict

A

conflict that dismantles rather than strengthens relationships.

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5
Q

conflict triggers

A

common perceived causes of interpersonal conflict

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6
Q

dialectical tension

A

tension arising from a person’s need for two things at the same time

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7
Q

psuedoconflict

A

conflict triggered by a lack of understanding and miscommunication

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8
Q

simple conflict

A

conflict that stems from different ideas, definitions perceptions or goals.

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9
Q

ego conflict

A

conflict in which the original issue is ignored as partners attack each other’s self-esteem

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10
Q

interpersonal power

A

degree to which a person is able to influence his or her partner

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11
Q

dependent relationship

A

relationship in which one partner has a greater need for the other to meet his or her needs

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12
Q

legitimate power

A

power that is based on respect for a person’s position

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13
Q

referent power

A

power that comes from our attraction to another person, or the charisma a person possesses

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14
Q

expert power

A

power based on a person’s knowledge and experience

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15
Q

reward power

A

power based on a person’s ability to satisfy our needs

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16
Q

coercive power

A

power based on the use of sanctions or punishments to influence others

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17
Q

compliance gaining

A

taking persuasive actions to get others to comply with our goals

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18
Q

conflict style

A

consistent pattern or approach you use to manage disagreement with others

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19
Q

avoidance

A

conflict management style that involves backing off and trying to side-step conflict

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20
Q

demand-withdrawal pattern of conflict management

A

pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away

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21
Q

accommodation

A

conflict management style that involves giving in to the demands of others

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22
Q

competition

A

conflict management style that stresses winning a conflict at the expense of the other person involved

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23
Q

flaming

A

sending an overly negative online message that personally attacks another person

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24
Q

disinhibition effect

A

the loss of inhibitions when interacting with someone online that leads to the tendency to escalate conflict

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25
Q

collaboration

A

conflict management style that uses other-oriented strategies to achieve a positive solution for all involved

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26
Q

hard emotions

A

feeling angry and irritated

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27
Q

soft emotions

A

feeling hurt, sad, and vulnerable

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28
Q

flat emotions

A

feeling indifferent, bored, or uninterested

29
Q

“i” language

A

statements that use the word I to express how a speaker is feeling

30
Q

“but” message

A

statement using the word but that may communicate that whatever you’ve said prior to but is not really true

31
Q

Principled Negotiation Strategies (4)

A
  • Separate the People from the Problem
  • Focus on Shared Interests
  • Generate Many Options to Solve the Problem
  • Base Decisions on Objective Criteria
32
Q

Problem Solving Structure (5)

A
  • Define the Problem
  • Analyze It
  • Determine the Goals
  • Generate Multiple Solutions
  • Select the Best Solution
33
Q

face

A

a person’s positive perception of himself or herself in interactions with others

34
Q

Ch 10

small group

A

3-15 people who share a common purpose, feel a sense of belonging to the group, and exert influence on one another

35
Q

small group communication

A

the transactive process of creating meaning among 3-15 people who share a common purpose, feel a sense of belonging to the group, and exert influence on each other

36
Q

team

A

a coordinated group of people organized to work together to achieve a specific common goal

37
Q

primary group

A

a group, such as a family, that exists to fulfill basic human needs

38
Q

social group

A

group that exists to provide opportunities for group members to enjoy an activity in the company of others

39
Q

secondary group

A

a group formed to accomplish a specific task or goal

40
Q

study group

A

a group that exists to help group members learn new information and ideas

41
Q

therapy group

A

a group that provides treatment for problems that group members may have

42
Q

problem-solving group

A

a group that meets to seek a solution to a problem and achieve a goal

43
Q

virtual group or team

A

a group or team whose members aren’t together in the same physical location but who are typically connected via an electronic channel such as the Internet, a telephone, or a video conference

44
Q

focus group

A

a group that is asked to discuss a particular topic or issue so that others can better understand how the group members respond to the topic or issue presented to them

45
Q

bona fide perspective

A

a perspective that focuses on how groups actually operate within organizations

46
Q

Types of Roles (3)

A
  • Task Roles
  • Social Roles
  • Individual Roles
47
Q

role

A

consistent way a person communicates with others in a group

48
Q

task role

A

a role that helps a group achieve its goal and accomplish its work

49
Q

social role

A

a role that helps a group manage relationships and affects the group climate

50
Q

individual role

A

a role that focuses attention on the individual rather than on the group

51
Q

team ground rules

A

the behaviors that are expected of team members, often spelled out in explicit rules of acceptable behavior developed by team members working together

52
Q

norms

A

standards that determine what is appropriate and inappropriate behavior in a group

53
Q

monochromatic time perspective

A

preferring to do one thing at a time, to pay attention to deadlines and schedules, and to use time efficiently

54
Q

polychronic time perspective

A

preferring to do many things at once, to place less emphasis on deadlines and schedules, and to consider relationships to be more important than work and meeting deadlines

55
Q

status

A

an individual’s importance and prestige

56
Q

power

A

the ability to influence other people’s behavior

57
Q

legitimate power

A

power that stems from being elected or appointed to a position of authority

58
Q

referent power

A

power that stems from being liked

59
Q

reward power

A

power that comes from the ability to provide rewards or favors

60
Q

expert power

A

power derived from having expertise and information

61
Q

coercive power

A

power that stems from being able to punish others

62
Q

cohesiveness

A

the degree of attraction group members feel toward one another and toward their group

63
Q

communication interaction pattern

A

a consistent pattern of who talks to whom

64
Q

group deviate

A

a group member who holds an opinion, attitude, or belief that is different from that of other group members

65
Q

clique

A

a smaller, cohesive group within a group

66
Q

orientation

A

the first phase of group interaction, in which members become adjusted to one another and to the group’s task

67
Q

primary tension

A

tension arising from the uncertainty and discomfort that occur when a group first meets

68
Q

conflict phase

A

the second phase of group interaction, in which group members experience some degree of disagreement about social and task issues

69
Q

secondary tension

A

the conflict that occurs, after the members of a group have become acquainted with one another, over group norms, roles, leadership, and differences among member opinions

70
Q

emergence phase

A

the third phase of group interaction, in which conflict or disagreement is managed, decisions are made, and group problems begin to be solved or managed

71
Q

reinforcement phase

A

the fourth phase of group interaction , in which group members express positive feelings toward one another and toward the group

Comm Vocab Exam 2 (2 decks)

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