chapter 7 Flashcards
value chain
term for the processes and initiatives needed to support and direct the product/service transformation, the creation of value proposition applicable to the products/services, and the distribution, marketing, sales, and service in support of these products/services
structure
formal framework around which tasks are organized and responsibilities allocated within an organization
customer intimacy
interactions and connectivity that organizations seek to have with their customers in order to meet their expectations for contact, service, and support
work efficiencies
alignment of tasks required to support the design, development, marketing, distribution, and sales in the most efficient manor
departmentalization
process of dividing the organizations work units into defined functional areas
culture
how the individuals within the organization behave and how the organization as a whole will react to both internal and external challenges
employee interaction
level and style of interaction
risk allowance
degree of entrepreneurship
control protocols
rigidly and flexibility with application of rules and policies
competitive emphasis
extent which the organization rewards goal achievement
managerial hierarchy
levels of managers
decision making control
authority given to each specific manager
span of control
number of subordinates manager has reporting to him/her
coordination of the work effort
organization and allocation of HR and surrounding structure
nature of the work
specific tasks needed to be done at the given job level
