Consumer Law Act Flashcards
Name a right of a consumer?
The right to receive the product or service they pay for and the right to be treated honestly and fairly.
Name a right of a producer?
The right to be paid for the product they sell and the right to be treated honestly and fairly.
Name three obligations of a consumer?
The obligation to:
be wise or careful in their buying (caveat emptor - let the buyer beware - applies)
Pay for the product they buy.
Act honestly and fairly
Name two obligations of a producer?
The obligations are:
To supply the product bought
To act honestly and fairly
What does the term caveat emptor mean?
Let the buyer beware
What does the CGA cover?
Goods and services
What does it not cover?
Goods bought by tender.
Goods bought by private sale
Goods bought at auction
What are the four things that goods must be relation to quality?
Goods must be of acceptable quality.
Goods must be the same as the description given or the sample shown to you.
Goods must do what was discussed with the supplier.
You have the right to expect the goods to be able to be repaired and parts available if needing fixing.
What does acceptable quality mean?
Goods must: Do what they are meant to do Be safe Last well No small faults Acceptable in look and finish.
If goods are faulty what can be asked for?
Repair
Refund
Replace
If it is a major fault, who can decide to refund,repair, replace?
The consumer.
If it is a minor fault, who can decide to refund,repair, replace?
The prodcuer
What happens if the business you purchased goods from fails?
You can go to either the manufacturer or the importer to have the goods repaired, replaced or refunded.
What must those providing services under the CGA do?
Services must be provided with reasonable care and skill.
Services must give you, or do, what you asked.
Services must be completed in a reasonable, or by the agreed completion time or date you and the supplier set.
You do not have to repay more than a reasonable price where a price has not been agreed upon.
What are the remedies under CGA if services are not provided correctly?
Fix the job at no cost.
Get someone else to fix it or continue with the job and claim back the costs from the original supplier.
Cancel the contract (and/or) refuse to pay for the wo
