2nd week Class

Question 1

What is the one-time fee for the first portable transponder?

A) $10
B) $15
C) $25
D) No charge

Answer 1

C) $25

Question 2

ow much does the second portable transponder cost the customer?

A) $10
B) $25
C) $5
D) No cost

Answer 2

D) No cost

Question 3

How long does it take for the customer to receive the transponders in the mail?

A) 3–5 days
B) 7–10 days
C) 14 business days
D) 2–3 weeks

Answer 3

B) 7–10 days

Question 4

What should the customer do after they are done pulling the trailer?

A) Throw away the second transponder
B) Return the transponder
C) Call to change the axle count
D) Do nothing

Answer 4

C) Call to change the axle count

Question 5

Which states are OTA accounts interoperable with (excluding certain areas)?
A. Texas, Kansas, Colorado, Florida
B. Missouri, Arkansas, Texas, Colorado
C. Texas, Oklahoma, Louisiana, Colorado
D. Florida, Georgia, New Mexico, Kansas

Answer 5

A. Texas, Kansas, Colorado, Flori

Question 6

What must you always do after transferring a transponder between accounts?
A. Delete the old account
B. Request a refund
C. Refresh the new account’s Vehicles tab
D. Change the customer’s billing method

Answer 6

C. Refresh the new account’s Vehicles tab

Question 7

What are the customer’s options if all transponders are removed from their account?
A. Nothing, account closes automatically
B. Must return transponder
C. Close the account, add a new transponder, or keep the account open
D. Pay a fee for inactivity

Answer 7

C . Close the account, add a new transponder, or keep the account open

Question 8

What type of turnpike interchange features entrances and exits on the same side of the road?
A. Cloverleaf
B. Trumpet
C. Diamond
D. Mainline

Answer 8

B. Trumpet

Question 9

Why might a PIKEPASS user think they were double-billed at a cloverleaf interchange?
A. A glitch in the system
B. They passed under multiple gantries
C. A toll collector issued two tickets
D. They used an expired transponder

Answer 9

B. They passed under multiple gantries

Question 10

What does the PIKEPASS system use to determine the correct toll amount?
A. Time stamps only
B. Route length
C. Entry and exit points
D. Number of gantries passed

Answer 10

C. Entry and exit points

Question 11

Which of the following is not a type of OTA transponder?
A. 6c Transponder
B. 6c Motorcycle Sticker
C. SmartKey Chip
D. 6c Hard Case License Plate Transponder (LPT)

Answer 11

C. SmartKey Chip

Question 12

f a transponder is shared across vehicles, what must be done to avoid PlatePay charges?
A. Nothing, sharing is not allowed
B. A separate account must be created
C. The transponder must be scanned before each trip
D. The transponder must be registered to the vehicle’s license plat

Answer 12

D. The transponder must be registered to the vehicle’s license plat

Question 13

What happens during the first interoperability use of a portable PIKEPASS transponder in another state like Texas?
A. A penalty fee is charged
B. The transponder stops working
C. The first transaction may be waived
D. The account is automatically deactivated

Answer 13

C. The first transaction may be waive

Question 14

. Which of the following is TRUE about interoperability with a PIKEPASS transponder?
A. Each transponder can be individually enabled or disabled for interoperability.
B. Only motorcycle stickers are interoperable.
C. Interoperability applies to the entire account, not individual transponders.
D. It can only be activated by visiting a toll booth.

Answer 14

C. Interoperability applies to the entire account, not individual transponder

Question 15

What should you do if a transponder entered in the system returns “No Account Found”?
A. Delete it from the system
B. Issue a refund
C. Process a different type of transfer
D. Reactivate the tag without permission

Answer 15

C. Process a different type of transfer

Question 16

What is the correct way to calculate the total axle count when towing a trailer?
A. Use only the vehicle’s axle count
B. Add the vehicle’s axle count to the trailer’s axle count
C. Use only the trailer’s axle count
D. Use the number of tires, not axles

Answer 16

B. Add the vehicle’s axle count to the trailer’s axle count

Question 17

What should a customer with a ceramic-tinted windshield use instead of a sticker transponder?
A. Motorbike pass
B. License plate toll
C. Portable pass
D. Tunnel reader

Answer 17

C. Portable pass

Question 18

What kind of pass is recommended if a customer’s sticker won’t read due to full windshield tint?
A. Motorcycle sticker
B. Hard Case Portable
C. LPT (License Plate Transponder)
D. Temporary barcode

Answer 18

C. LPT (License Plate Transponder)

Question 19

When a customer adds a trailer and doesn’t have a portable pass, what must be done in the system?
A. Add the trailer as a separate account
B. Ignore the change
C. Remove and copy the vehicle, then re-add with updated axle count
D. Assign a new license plate number

Answer 19

C. Remove and copy the vehicle, then re-add with updated axle coun

Question 20

What should you do if a customer’s windshield has full ceramic tint?
A. Recommend they remove the tint
B. Suggest they use a sticker transponder anyway
C. Recommend an LPT or portable transponder
D. Ask them to try to scan manually at toll booths

Answer 20

C. Recommend an LPT or portable transponde

Question 21

Where should a motorcycle sticker transponder be mounted?
A. Under the seat
B. On the rear fender
C. On the headlight
D. Inside the fuel tank cover

Answer 21

C. On the headlight

Question 22

What do you do if a vehicle with a trailer needs to be added and no portable pass is available?
A. Ignore the trailer
B. Add it using PlatePay only
C. Add a new vehicle with the correct axle count using 6c Hard Case
D. Use the existing vehicle’s tag for the trailer

Answer 22

C. Add a new vehicle with the correct axle count using 6c Hard Case

Question 23

What is the first thing to check when troubleshooting a transponder issue?
A. If the customer has a trailer
B. If the transponder is registered
C. Where the transponder is located
D. The customer’s phone number

Answer 23

C. Where the transponder is located

Question 24

If the transponder has been moved, what should be checked next?
A. If the windshield is tinted
B. If the license plate is expired
C. If the account is paid in full
D. If the tag is upside down

Answer 24

A. If the windshield is tinted

Question 25

If the vehicle may have special elements like ceramic tint or electronics in the windshield, what should you check? A. That the account balance is high B. Whether the vehicle is on the special vehicle list C. If the tolls are discounted D. The expiration date of the tag

Answer 25

B. Whether the vehicle is on the special vehicle list

Question 26

What should be verified about the OTA number during troubleshooting? A. That it is handwritten B. That it matches on the sticker and in cE C. That it matches the license plate number D. That it is embossed

Answer 26

B. That it matches on the sticker and in cE

Question 27

What class is assigned to any two-axle vehicle? A. Class 1 B. Class 2 C. Class 3 D. Class 4

Answer 27

B. Class 2

Question 28

Which vehicle classification includes motorcycles and standard passenger cars? A. Class 3 B. Class 4 C. Class 2 D. Class 5

Answer 28

C. Class 2

Question 29

hat classification is assigned to a five-axle vehicle, such as a semi-truck with a trailer? A. Class 5 B. Class 4 C. Class 6 D. Class 3

Answer 29

A. Class 5

Question 30

. Which turnpike runs between Oklahoma City and Lawton? A) Turner Turnpike B) H.E. Bailey Turnpike C) Will Rogers Turnpike D) Cimarron Turnpike

Answer 30

Answer: B) H.E. Bailey Turnpike

Question 31

The Will Rogers Turnpike connects Tulsa to which border city? A) Fort Smith, AR B) Joplin, MO C) Wichita, KS D) Amarillo, TX

Answer 31

B) Joplin, MO

Question 32

Which turnpike connects Oklahoma City to the Texas state line in the south? A) Indian Nation Turnpike B) Kickapoo Turnpike C) H.E. Bailey Turnpike D) Muskogee Turnpike

Answer 32

C) H.E. Bailey Turnpikipe

Question 33

Which turnpike runs northeast from Oklahoma City toward Tulsa, bypassing the Turner Turnpike? A) Cimarron Turnpike B) Kickapoo Turnpike C) Muskogee Turnpike D) Indian Nation Turnpike

Answer 33

B) Kickapoo Turnpike

Question 34

What does “PRETERM” status mean? A) Customer is current B) Account has been written off C) Pre-termination notice has been mailed D) Account has a zero balance

Answer 34

Correct Answer: C) Pre-termination notice has been mailed

Question 35

What happens at 90 days negative (Auto Terminate)? (Select all that apply) A) Transponders are deactivated B) Security card is refunded C) Online access is turned off D) 25% collection fee is added

Answer 35

A) Transponders C) Online access is turned off D) 25% collection fee is added Correct Answers: A, C, D

Question 36

12. What happens if the customer does not pay after Auto Terminate? A) Their account stays open but suspended B) They will receive PlatePay invoices C) Their account is upgraded to commercial D) The balance is reset

Answer 36

Correct Answer: B) They will receive PlatePay invoices

Question 37

11. What is the action required when an account is 14 days negative (PRETERM)? A) Take a payment B) Close the account C) Wait 30 more days D) Update contact info

Answer 37

A) Take a payment

Question 38

8. What is mailed to the customer at 60 days negative? A) Pre-termination notice B) Termination notice C) Invoice D) Payment reminder

Answer 38

Correct Answer: B) Termination notice

Question 39

What does “NOBAL” status indicate? A) The account has a low balance B) The account is terminated C) The balance is exactly zero D) The balance has dropped below zero

Answer 39

Correct Answer: D) The balance has dropped below zero

Question 40

6. What is the correct action for a “WRITE OFF” account? A) Close the account immediately B) Mail a final warning C) Treat it like a terminated account and adjust the balance D) Do nothing

Answer 40

Correct Answer: C) Treat it like a terminated accoun

Question 41

What should you do when the account is in “TERM” status? A) Take no action B) Wait for the customer to call C) Reopen the account after full payment and check PlatePay invoices D) Mark the account for write-off

Answer 41

Correct Answer: C) Reopen the account after full payment and check PlatePay invoices

Question 42

2. What must you do if the billing and shipping addresses on the account are different? A) Proceed with account closure B) Ignore the difference C) Follow AAC Guidelines and verify matching addresses D) Only close if billing is more recent

Answer 42

Correct Answer: C) Follow AAC Guidelines and verify matching address

Question 43

What should you do before proceeding to close an account? A) Cancel the transponder B) Check the comment tab for ongoing IOP disputes C) Edit the account name D) Call a supervisor

Answer 43

Correct Answer: B) Check the comment tab for ongoing IOP disputes

Question 44

What should you advise the customer before finalizing the closure? A) Wait 30 days before closing B) Return to the store in person C) Remove the transponders from the account D) Change their address

Answer 44

Correct Answer: C) Remove the transponders from the account

Question 45

When verifying account details before closure, what must match? A) Last payment and transponder status B) Billing and shipping addresses C) Phone number and license plate D) Transponder ID and balance

Answer 45

Correct Answer: B) Billing and shipping addre

Question 46

What should you do if the caller is not the account holder or the account type is not commuter? A) Continue the call and take a payment B) Verify their phone number and continue C) STOP – you cannot close the account D) Ask for their mailing address

Answer 46

Correct Answer: C) STOP – you cannot close the a

Question 47

If the account holder is deceased, what documents are required? A) Police report and government ID B) Only a death certificate C) A photocopy of a public announcement of death D) Power of attorney form

Answer 47

Correct Answer: C) A photocopy of a public announcement of death

Question 48

How long can refunds take to reach the customer? A) 7 days B) 14 days C) 21 days D) 30 days

Answer 48

Correct Answer: D) 30 days

Question 49

7. What is the refund method if the card on file is no longer valid? A) Apply refund to a new card B) Mail a check to the customer C) Cancel the refund D) Issue store credit

Answer 49

Correct Answer: B) Mail a check to the customer

Question 50

How much is required to open a Personal PIKEPASS account? A) $80 per vehicle B) $40 total for unlimited vehicles C) $40 for every 5 vehicles D) $60 for 2 vehicles

Answer 50

Correct Answer: C) $40 for every 5 vehicles

Question 51

What type of account requires $80 to open? A) Personal B) Commuter C) Commercial D) Internal

Answer 51

Correct Answer: C) Commercial

Question 52

How must Commercial Fleet or Internal accounts be transferred for service? A) Cold transfer B) Voicemail message C) Warm transfer D) Online chat

Answer 52

Correct Answer: C) Warm transfer

Question 53

When is a PIKEPASS account typically marked for termination? A. When the account has had no toll activity for 30 days B. When the customer requests to update license plates C. When there is a sustained negative balance and failed payment attempts D. When the account has a zero balance for one month

Answer 53

C. When there is a sustained negative balance and failed payment attempts

Question 54

A PIKEPASS account is considered "closed" when: A. The customer removes their license plate from the account B. The balance drops below $5 C. The customer formally requests closure and the balance is resolved D. A tag is reported lost or stolen

Answer 54

C. The customer formally requests closure and the balance is resolved