2.Strategic Planning and Change Management

Question 1

What are the questions generally asked in performing a comprehensive strategic planning process for a new product or process

Answer 1

• Does the new technology require adjustments for new markets?
• Does the new market demand a different pricing approach?
• Are there political factors to consider in the foreign market?
• Who are the new market competitors and their strengths?
• What strategies are needed to introduce the new technology successfully?

Question 2

State the manner by which environmental, technological and social factors impact strategic decisions.

Answer 2

Environmental, technological, and social factors significantly impact strategic decisions in various ways:
- The global environment and economy influence market expansion and competition, making global strategy a critical part of strategic planning.
- Technological change can rapidly create or replace markets, necessitating constant innovation and adaptation in strategic planning.
- Societal demands and changes, such as an aging population or skilled worker shortages, create new service and education markets, influencing strategic decisions related to market targeting and product development.
- Energy availability affects strategic planning, especially in industries reliant on natural resources, where the availability of resources like natural gas, petroleum, coal, and alternative energy sources can dictate market strategies and product development directions.

Question 3

State the characteristics a change leader should possess to manage change successfully.

Answer 3

• Should understand the business
• Should understand the dynamics
• respect and trust from coworkers
• multitask
• simplify issues
• manage conflict
• handle uncertainty

Question 4

What guidelines should be followed to create an environment of change in a company?

Answer 4

Creating an environment of change involves fostering a culture that embraces change, encourages innovation, supports learning and development, and communicates the need and vision for change effectively across the organization.

Question 5

Explain the factors that contribute resistance to change in a company.

Answer 5

• lack of clarity
• poor communication
• bad timing
• bad environment
• lack of leadership
• inadecuate motivation

Question 6

State the various areas of manufacturing organizations that need to be studied to achieve the lean manufacturing goal of zero waste.

Answer 6

• process efficiency
• supply chain and logistics optimization
• employee training and involvement in lean practices
• continuous improvement strategies

Question 7

When implementing Kaizan or continuous quality improvement, state the approach to be taken.

Answer 7

Implementing Kaizen or continuous quality improvement involves adopting a mindset of ongoing, incremental improvements involving all employees. It focuses on eliminating waste, improving productivity, and achieving sustained continual improvement in targeted activities and processes.