3

Question 1

justifying a behavior

Answer 1

rationalization

Question 2

anger at the wrong person

Answer 2

displacement

Question 3

reaching full personal potential

Answer 3

self actualization needs

Question 4

negative opinion about a group

Answer 4

prejudice

Question 5

pretend to be ill

Answer 5

malingering

Question 6

response to a perceived treat

Answer 6

defense mechanism

Question 7

comfortable distance when talking

Answer 7

personal space

Question 8

food water sleep and oxygen

Answer 8

physiological needs

Question 9

every one deserves respect

Answer 9

philosophy of individual worth

Question 10

freedom from danger

Answer 10

safety and security needs

Question 11

memoried push to unconscious

Answer 11

repression

Question 12

behavior younger then you are

Answer 12

regression

Question 13

putting your own feeling on to others

Answer 13

projection

Question 14

self repect and approval from others

Answer 14

esteem needs

Question 15

refuse to accpect

Answer 15

denial

Question 16

extreme misdirected behavior

Answer 16

acting out

Question 17

clear speech at moderate rate

Answer 17

correct telephone talk

Question 18

communication to meet patients needs

Answer 18

therapeutic communication

Question 19

requesting more info

Answer 19

probing questions

Question 20

restate to own word

Answer 20

paraphrase

Question 21

answered with more than one word

Answer 21

opened endedd question

Question 22

communication step 4

Answer 22

listen to response

Question 23

education goals

Answer 23

learning objective

Question 24

communication step 3

Answer 24

deliver the message

Question 25

communication step 5

Answer 25

feedback and clarification

Question 26

communication step 1

Answer 26

set communication goals

Question 27

restate in your own words

Answer 27

paraphrase

Question 28

communication step 2

Answer 28

create the message

Question 29

understanding feeling of another

Answer 29

empathy

Question 30

stress management

Answer 30

coping skills

Question 31

communication step 6

Answer 31

evaluate and revise

Question 32

include answer in question

Answer 32

leading questions

Question 33

restate and prompt completion of message

Answer 33

reflect

Question 34

focusing on speaker

Answer 34

active listening

Question 35

block to communication

Answer 35

barriers

Question 36

Severe, persistent depression marked by specific symptoms, such as insomnia, feelings of worthlessness, and inability to experience pleasure in activities previously enjoyed.

Answer 36

clinical depression

Question 37

A method by which participants in a communication encounter can check their understanding of the messages exchanged.

Answer 37

feedback

Question 38

The ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Answer 38

health literacy

Question 39

Using body movement and gestures to convey ideas or actions.

Answer 39

pantomine

Question 40

clarifying information by asking for

Answer 40

requesting examples

Question 41

Definition: Asking receivers (listeners) to explain what you have said in their own words.

Answer 41

teach back

Question 42

The values, shared beliefs and attitudes, social organizations, family and personal relationships, language, everyday activities, religious practices, and concepts of time and space of a given group of people.

Answer 42

culture

Question 43

Beliefs and behavior that are generally considered to be foundational for a society or country.

Answer 43

dominant culture

Question 44

Bias that is unconscious and outside our immediate intentional control.

Answer 44

implicit bias