3 motivation and retention

Question 1

what is motivation

Answer 1

encouragement given to workers to work well

Question 2

what is the aim of motivation and what benefits does it bring (8)

Answer 2

to improve performance - more efficient
high retention low turnover - feel valued and rewarded
recruitment easy - firm good reputation
less need to supervise workers - highly motivated so focused
low absence- want to work to earn rewards
reduce waste- produce quality goods
better service - fewer complaints
increase custom

Question 3

what are the 2 types of motivation

Answer 3

financial and non financial

Question 4

list 4 types of financial rewards

Answer 4

pay - competitive rates attract new employees, they feel valued and motivated
salaried amount per year divided by 12 or weekly wages

profit sharing - portion of profits shared amongst staff - share holders may disapprove

bonus - performance related payment on top of salary against targets

fringe benefits - pension scheme, car allowance, private medical care

Question 5

4 types of non financial rewards

Answer 5

praise - informal or formal - manager recognises workers contributions
award schemes - certificates, vouchers, stars on badge
work environment - if safe comfortable and pleasant staff are motivated
atmosphere - harmony between workers - views respected how managers treat workers