Customer Service Flashcards
1
Q
Name some customer services for bartenders
A
Be friendly Introduce yourself Associate a name or face with what they are drinking Be neat Compliment your client Anticipation Serve ladies first Carefully and loudly count change Don't become involved in anything controversial Never argue Don't drink on the job Don't allow anyone to buy you a drink Don't give away free drinks Be careful when you call Don't be nosy Don't solve people's problems Don't make customers wait
2
Q
Dram laws: ABC
A
Alcohol beverage control
3
Q
What types of identification is acceptable?
A
Passport
Drivers license
Active military ID
State issued ID
4
Q
Legal intoxication rate
A
0.08
5
Q
DRAM LAWS
A
- it is illegal to transfer liquor from one bottle to another
- it is illegal to serve minors
- it is illegal to gamble or hold bets for customers
- it is illegal to serve someone who is already obviously drunk
6
Q
Never talk about these 3-things in a bar
A
Religion, politics, social issues
