CRM Midterm

Question 0

The key word in the Aeronautical Decision Making definition is?

Answer 0

Rational

or Communication

Question 1

To determine risk assessment the six (6) mission areas are?

Answer 1

Supervision
Planning
Crew Selection
Crew Fitness
Environment
Task/Mission Complexity

Question 2

Three (3) types of Fatigue are?

Answer 2

Physical Acute
Psychological Chronic
Mental Chronic Fatigue Syndrome

Question 3

What are the three (3) stages of any CRM program?

Answer 3

Communications
Prioritization
Workload Management

Question 4

The goal of CRM is the Blending of _____________& _____________ to produce a ____________ & ____________ Aviation Operation.

Answer 4

Technical & Human Skills

Safe & Efficient

Question 5

Two (2) things where CRM skills differ from business issues?

Answer 5

Time and Death

Question 6

What three (3) things are involved in both IBM Sales course and CRM course?

Answer 6

Initial Indoctrination/Awareness
Recurrent Practice and Feedback
Continuing Reinforcement

Question 7

T / F Good decision making is a function of flight hours and factual knowledge.

Answer 7

False

Question 8

T / F Habit patterns are not vulnerable to negative transfer.

Answer 8

False

Question 9

Give four (4) reasons that CRM courses differ?

Answer 9

Training
Awareness
Attitude Changes
Supervision

Question 10

What event started the current AV/CRM programs?

Answer 10

1979 NASA/Industry workshop on Resource Management on the flight deck.

Question 11

Most Communication tools used to discuss personality types are based on ______________________and ________________________.

Answer 11

Sociable and Assertiveness

Question 12

What is the definition of Conflict?

Answer 12

When two or more people “SEE” things differently

Question 13

What are the two cures for Acute Fatigue?

Answer 13

Sleep and Relaxation

Question 14

Which conflict style is the best?

Answer 14

There is NO best conflict style

Question 15

What is Chronic Fatigue?

Answer 15

It refers to severe, continued tiredness that is not relieved by rest and is not directly caused by other medical conditions.

Question 16

Humans were built to handle __________________ stress.

Answer 16

Acute

Question 17

What does the “SHELL” model mean?

Answer 17

S - Software
H - Hardware
E- Environment
LL - Liveware

Question 18

Three (3) causes of Pilot fatigue?

Answer 18

Individual
Environment
Operational

Question 19

Three (3) things that will help prevent fatigue and stress?

Answer 19

Proper Diet,
Proper Exercise
Proper Rest/Sleep

Question 20

List three (3) of the six tips for managing stress in the cockpit.

Answer 20

?

Question 21

In an Organization what is the key factor that will make a CRM successful?

Answer 21

Training