4 Communication Flashcards

0
Q

5 techniques to improve active listening

A
Do not assume
Do not interrupt
Understand the need
Look for real reason person wants your attention
Do not react too quickly
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1
Q

Steps in communication cycle

A
Message
Sender
Medium
Receiver
Feedback
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2
Q

Inform chief of

A

Progress towards goals
Controversy
Attitudes/ morale

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3
Q

Physical or sociological condition that interferes w message

A

Environmental noise.

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4
Q

Suggestions to improve communication

A
Don't struggle for power
Avoid offhand manner
Keep emo in check
Select words careful
No assume understood
Immediately seek feedback
Provide app details
Watch conflict orders
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5
Q

Direct approach reqs

A

Precise questions
Timely/accurate info
Clear/specific orders

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6
Q

Emergency comm hold radio inches

A

2

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7
Q

After size up, deliver initial radio report that includes

A

U have
Doing
Directions for arrivals

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8
Q

Most effective way to convey info

A

Face 2 face

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9
Q

Radio reports should be directed back to IC when

A

Task completed
Progress update necessary
Additional resources req

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10
Q

Incident reports req when

A

Every emergency response

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11
Q

When is supervisors report reqd and time frame.

A

Whenever employee injured 24-72 hours.

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12
Q

Supervisors report reqd by

A

State workers comp agencies

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13
Q

Formal communications is what and printed on what

A

Official document with FD letterhead

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14
Q

Sops and sogs are both

A

Written organizational directives.

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15
Q

Provide for standard and consistent response to emergency incidents

A

Sop

16
Q

ID goals and path to accomplishments

A

SOG

17
Q

Master memos

A

Formal docs that address specific policy, subject, condition, situation.

18
Q

DBs

A

Share additional short term non essential info

19
Q

4 parts oral presentation

A

Get attention
Explain why they interested
Give details logical way
Ask audience take action

20
Q

Preparing a news release

A

What accomplish
Target audience
What Makes interesting

21
Q

Two format issues w news release

A

Letterhead

“News release” at top