Chapter 1

Question 1

What are the 4 reasons we communicate?

Answer 1

1. Physical Needs
2. Identity Needs
3. Social Needs
4. Practical Goals

Question 2

What are the 2 process models of communication

Answer 2

1. Linear Communication

2. Transactional Communication

Question 3

What are the 4 communication principles?

Answer 3

1. Communication is not irreversible
2. It’s impossible not to communicate
3. Communication is unrepeatable
4. There is a content and relational dimension

Question 4

What are the 6 communication misconceptions?

Answer 4

1. More communication is not always better
2. Meanings are not in the words
3. Successful communication doesn’t always involve shared understanding
4. More satisfying relationships can sometimes come from less-than-perfect understanding
5. People/Events do not cause another’s reaction
6. Communication will not solve all problems