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Airport codes > SW lingo > Flashcards

SW lingo Flashcards

0
Q

B- FA

A

Flight Attendant responsible for 1/3 aft

  • galley
  • liquor inventory
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1
Q

A -FA

A

Flight attendant responsible for Forward

  • PA’s
  • OP’s
  • Scheduling
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2
Q

C-FA

A

Flight attendant responsible for mid 1/3

  • exit seat requirements
  • snack service
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3
Q

D-FA

A

Flight attendant on 800 only. Aft mid 1/4

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4
Q

ABA

A

Able Bodied Assistant

Assist FA incase of a security situation

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5
Q

Aft

A

Back of A/C

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6
Q

APU

A

Auxiliary Power Unit

Power unit in the tail-gas turbine engine. Power while A/C is on the ground.

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7
Q

ATC

A

Air traffic control

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8
Q

AED

A

Automated External Defibrillator

Shock to heart

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9
Q

Cabin Services

A

Employee group deals with inflight provisioning

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10
Q

Captain

A

CAPT or CA

Has 4 stripes

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11
Q

CISM

A

Critical Incident Stress Management

Peer support after stressful events

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12
Q

CRO

A

Complaint Resolutions Official

customers service issue for customers with disabilities

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13
Q

CRM

A

Crew Resource Management

Reduce errors and increase safety assist with communications between crew members

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14
Q

CS &S

A

Customer Support and Services

Reservations and Customer Questions

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15
Q

Culture

A

Live by Golden Rule - work hard and celebrate successes

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16
Q

CSA

A

Customer Service Agent

Able to work at terminal. Ticketing, baggage, boarding passes, flt info

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17
Q

CSS

A

Customer Service Supervisor

Helps customer with irregular situations, delays, cancelations.

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18
Q

CWA

A

Crew Web Access

FA scheduling program through swa life

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19
Q

D/H

A

Deadhead

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20
Q

CRS

A

Child restraint system

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21
Q

FAM

A

Federal Air Marshall

DHS employees carries Firearm onboard

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22
Q

FAR

A

Federal aviation regulations

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23
Q

Ferry

A

A/C flown with no revenue passengers onboard

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24
Q

FFDO

A

Federal Flight Deck Officer

Pilot trained and able to carry firearm

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25
Q

FAK

A

First Aide Kit

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26
Q

FO

A

First officer

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27
Q

Flight Deck

A

Where pilots operate the A/C

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28
Q

FTR

A

Failure to report

FA missis trip sign/report time but who could make departure time

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29
Q

FWD

A

Forward towards the nose of A/C

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30
Q

Galley

A

Located at forward and aft of A/C

Storage for inflight beverages and snacks

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31
Q

Gallery service door

A

Door on aircraft right used for loading supplies

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32
Q

Ground Operations

A

Employes responsible for customer experience at airport.

Op’s
Ramp Agent
CSA
Skycaps

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33
Q

GSC

A

Ground Security Coordinator

Responsible for coordinating response to security threats while at gate or in the ground

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34
Q

Hazmat

A

Hazardous materials-chemicals and other substances that may pose a risk to health/safety when transported

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35
Q

HazCom

A

Hazard Communications

Protects from illness/injuries resulting in exposure to hazardous materials

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36
Q

HHD

A

Hand Held Devices

Wireless credit card reader used by FA to inventory and collect payment for beverages

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37
Q

Inflight Services

A

Employee group that deals with directly with the FA job functions

*part of cabin services group

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38
Q

Inflight supervisor

A

Employee assigned to a base to FA job function evaluates job performance.

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39
Q

Irregular operations

A

A flight that negativily impacts customers.

Delays, cancels, emergencies, security threats, diversions

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40
Q

IR

A

Irregularity Report

Electronic report submitted by FA providing details for irregular OPs

41
Q

ISC

A

Inflight security coordinator

Captain - responsible for coordinating the response security threats while airborne

42
Q

JetBridge

A

Tunnel-like structure to load and unload customers

43
Q

LAV

A

Lavatory -restroom

44
Q

LEO

A

law Enforcement Officer

Permitted to carry firearm onboard

45
Q

LRBL

A

Lest Risk Bomb Location

An area where explosives can be placed to minimize damage to the aircraft if detonated

46
Q

LUV

LUV Jet

A

Stock ticker symbol

Nickname for SW aircraft

47
Q

MBL

A

Might Be Late

A FA who alerts Crew Scheduling that they will miss scheduled check-in time but arrive I time for departure

48
Q

MX

A

Maintenance

49
Q

N/S

A

no show-FA misses scheduled check in

50
Q

NRSA

A

Non Revenue Space Available

Travel no charge in space available

51
Q

OHB

A

Overhead Bins

Storage compartments a live passenger seats along walls of A/C

52
Q

Ops -Operating Agents

A

Ground ops employee responsible for loading/unloading

Screen passenger, coordinate baggage, cargo, compute weights/balances calculations. Secured while at the gate.

53
Q

Outstation

A

A city serving SW provisioning station.
Remove Trash
Stock Ice

54
Q

OWWE

A

Over Wing Window Exit
Hatches on either side of the aircraft above the wing
For emergency evacuations

55
Q

PA

A

Public Announcments

56
Q

Pairings

A

Also a “trip”

Scheduled sequence of flights assigned to flight attendants to work.

57
Q

P.A.W.S

A

Pets are welcome on SW

Small dogs/cats to transport in cabin

58
Q

PAX

A

Passenger, use “customer”

59
Q

PED

A

Portable electronic devices

Devices run on batteries

60
Q

PIC

A

Pilot in command

Responsible for and the final authority as to the operation of a/c

Captain or FO

61
Q

POB

A

Portable Oxygen Bottle

Compressed gaseous oxygen with mask used by FA following a medical emergency after decompression

62
Q

POS

A

Positively Outrageous Service

Exceeding customer expectations following the Golden Rule.

Unexpected, random, memorable

63
Q

Probation

A

FA 6-month period from hire date
Employee leaders provide mentoring
Evaluate performance

64
Q

PBE/Smoke Hood

A

Protective Breathing Equipment

Enclosed hood provides breathable atmosphere so FA can work during smoke/fumes

65
Q

Provisioning

A

Employee group that deals with Prviosning agent job functions.
-cabin services

66
Q

Provisioning station

A

Or location

City served by SW, supports warehouse and have Provo agents who stock a/c

67
Q

Provisioning “Provo” agent

A

Responsible for stocking galley supplies, remove trash/recyclables, clean LAV, floors

68
Q

PSU

A

Passenger Service Unit

Panel above passenger
Lights
Air vents
FA call button

69
Q

PTK

A

Passenger Transfer Kit

Sling/Sliding Board for assisting moving customer with disabilities from wheelchairs

70
Q

RT

A

Recurrent Training

Yearly FA training to continue to fly

71
Q

Ramp Agent “ramper”

A

Ground Ops responsible for service @ gate
Marshal a/c into-out of gate
Load/unload baggage -cargo
Fuel
Service LAV
At Outstation - removal of trash-stock ice

72
Q

RBF

A

Read Before Fly

Briefing memos FA must read before reporting to a/c for duty

73
Q

Reserve

A

1, 2, or 3 days and n which FA is on call to work pairings

74
Q

ETA

ETD

A

Estimated time of arrival

Estimated time of departure

75
Q

Escape Slide

A

Self-inflating ramp -used for rapid egress from cabin-emergency

76
Q

Exit Seat

A

A seat with direct access to exit without entering isle

77
Q

FAA

A

Federal Aviation Administration

78
Q

EMK

A

Emergency Medical Kit

79
Q

EAP

A

Employee Assistance Program

Mental health and well being program

80
Q

DOT

A

Department of Transportation

81
Q

RON

A

Remain Overnight

Time away from base at non-base cities for FA working multi-day Pairings OR Aircraft parked at Airport

82
Q

Southwest Spirit

A

SW employees desire to go above and beyond to meet operational challenges and provide the best Customer service while having fun.

83
Q

SWAlife

A

Company website

Info, news and and CWA

84
Q

Sweeper

A

Ground ops Employee assisting with unaccompanied minors

85
Q

Three-Day

A

Scheduled Pairing with 2 nights

86
Q

TSA

A

Transportation Security Administration

Passenger screening-airport/aircraft security

87
Q

Turn

A

Scheduled Pairing with NO overnights

88
Q

Two-Day

A

Scheduled pairing with with 1 overnight

89
Q

TWU

A

Transport Workers Union

Union representing SW FA. Local Chapter 556

90
Q

UM

A

Unaccompanied Minor between 5- 11 years

91
Q

UTC

A

Unavailable to contact

FA who misses and does not return a call to crew scheduling

92
Q

YT

A

Young Traveler 12-17 years

Made need extra assistance but not classified as UM

93
Q

WN

A

SW international air transportation association identifier

94
Q

A/C

A/C right

A/C left

A

Aircraft

Aircraft left side-facing FWD-“Captains side”

Aircraft right side-facing FWD-“first officer side”

95
Q

Customer

A

Southwest term for passenger

96
Q

Cabin Experience

A

Level of Customer service provided to customers when the board until the deplane.

97
Q

Cabin

A

Passenger compartment

98
Q

Escape Slide

A

Self-inflating ramp provides rapid regress from cabin in an emergency

99
Q

Entry Door

A

Doors on Aircraft Left

Customers boarding/deplaning

100
Q

GSC

A

Ground Security Coordinator

Usually an Ops Employee that coordinates response to security threats while a/c is on the ground

Airport codes (2 decks)

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