Mod 2.3 quiz

Question 0

To be successful a BPR team should include individuals possessing what competencies and experiences?

Answer 0

1. Member who does not know the process of being reviewed,
2. Member who knows very well the process of being reviewed,
3. Customers of the process being reviewed,
4. Member from organizations that would be impacted by a change,
5. One technology guru,
6. A senior person of organization

Question 1

What is the process of measuring and comparing one’s performance against best in class organizations and then adapting the best practices of those organizations to improve one’s own performance?

Answer 1

Benchmarking

Question 2

What law or regulation has its goal the improvement of federal program effectiveness and public accountability by promoting a focus on results, service quality, and customer satisfaction?

Answer 2

Government performance and results act (GPRA)

Question 3

In federal agencies how often must strategic plans required under the GPRA modernization act of 2010 be updated?

Answer 3

Every four years

Question 4

Federal agencies are required to submit to OMB and Congress several financial related reports on an annual basis. If the agency chooses to submit a consolidated report to satisfy that requirement, it is called the performance and accountability report. Alternatively, the agency may submit separate financial reports. What report or reports has DOD chosen to submit to satisfy the requirement?

Answer 4

Agency financial report
annual performance report
summary of performance and financial information

Question 5

What is a radical redesign of key business processes that involves examination of the fundamental process it’s self?

Answer 5

Business process reengineering

Question 6

What is the suggested maximum number of participants on our reengineering team?

Answer 6

10

Question 7

What is the term for anything produced by an organization that can be tabulated, calculated, or recorded and can be expressed in a quantitative or qualitative measure?

Answer 7

Output or output measures

Question 8

What is the term for an assessment of the manner and extent to which a program activity has achieved its intended objectives?

Answer 8

Outcome or outcome measures

Question 9

What is the name of the process in which the intent is to shift functions and responsibilities, in whole or in part, from the government to the private sector?

Answer 9

Privatization

Question 10

What is the name of the process in which a government entity remains fully responsible for the provision of affected services and maintains control over management decisions, while another entity operates the function or performs the service?

Answer 10

Outsourcing

Question 11

There are certain situations in which a DOD organization may retain funds that it receives from sources other than its normal appropriations or from providing reimbursable activities rather than sending those funds to the US treasury as miscellaneous receipts. What must exist in order for the organization to retain such funds?

Answer 11

Federal level legal authority(otherwise these funds must be sent to US treasury)