3.4 Decision making to improve operation performance

Question 1

What has made operational data less straightforward to deal with?

Answer 1

The internet

Question 2

What’s an example of the internet in this context?

Answer 2

Google
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Question 3

How is labor productivity not a good measure for Google software developers and marketers?

Answer 3

If they output revenue at £1bn or £100bn, the same developers do the same work. is labor productivity a good measure?

Question 4

Whos the father of Toyota production system

Answer 4

Taiichi Ohno

Question 5

What was the aim of the system?(Toyota)

Answer 5

reducing the time it took for a customer to place an order and for Toyota to collect the cash.

Question 6

In what year was the oil crisis that helped lead to the creation of the Toyota production system?

Answer 6

1973

Question 7

What was the reason for improving their production?

Answer 7

In 1973, there was an oil crisis that meant fewer people wanted to buy cars. Therefore Toyota had to become more efficient at producing cars in small volume (in small production runs).

Question 8

Give two examples of outsourcing

Answer 8

Apple outsourcing their production to Foxconn in China
Nike outsourcing their manufacturing to countries such as the Philippines China etc.