3.4 Operations.

Question 1

9 Operational objectives

Answer 1

Quality, costs, flexibility, efficiency, innovation, environment, speed of response, dependability and added value.

Question 2

Internal factors

Answer 2

Nature of product, availability of resources, other dep

Question 3

External factors

Answer 3

competitors performance, market conditions, demand for product, changing customer needs, new tech

Question 4

Productivity

Answer 4

Measures how much each employee produces

Question 5

Unit costs

Answer 5

Total costs divided by units output

Question 6

Capacity

Answer 6

Maximum output with the resources currently avaliable

Question 7

Capacity utilisation

Answer 7

How much capacity a business is using

Question 8

Efficiency

Answer 8

Getting more output from a given amount of input

Question 9

Lean production methods

Answer 9

JIT, Time Based Management and Kaizen

Question 10

Capital intensive

Answer 10

Lots of machinery

Question 11

Labour intensive

Answer 11

People-heavy

Question 12

Robotic engerneering

Answer 12

Using robots can reduce staffing costss

Question 13

Computer technology

Answer 13

CAD can make companies more efficient

Question 14

Quality control

Answer 14

Checking goods as you make them to see if anything is wrong with them

Question 15

Quality assurance

Answer 15

Measures into the production process to make sure nothing goes wrong in the first place and assumes you can prevent errors.

Question 16

Total quality management

Answer 16

Whole workforce is committed to quality improvements. Every department focuses on quality to improve overall quality of products and services.

Question 17

Kaizen

Answer 17

Employees should be adjusting their work slightly all the time.

Question 18

Inventory control charts

Answer 18

LOOK AT THEM!!! Exam q’s xx

Question 19

Outsourcing

Answer 19

When businesses contract out some activities to other business rather than doing them in house

Question 20

Mass customisation

Answer 20

Method of producing to order. Combined the flexibility of a custom - made product with the low cost of mass production.

Question 21

6 things to look for in a supplier

Answer 21

Price, quality, capacity, reliability, flexibility and payment terms

Question 22

Supply chain

Answer 22

process of developing, sourcing, producing and providing goods and services to consumers